Alene Carter
West Des Moines,IA
Summary
Proven professional with extensive experience in client communication and customer service, consistently delivering high-quality results in dynamic environments. Demonstrates strong adaptability and problem-solving skills, ensuring exceptional outcomes. Committed to fostering positive relationships and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Legal Assistant to the Partner
Wasker, Dorr, Wimmer & Marcouiller
West Des Moines, Iowa
09.2025 - Current
- Types real estate Title Commitments and Opinions for attorney review and approval.
- Organizes client files and documents for efficient Partner review.
- Communicates with clients, lenders, attorneys, and abstractors to gather essential information and documentation.
Document & Operations Accounting Representative
Athene Annuities
West Des Moines, Iowa
09.2022 - 09.2025
- Sorted, prepared, scanned, and entered incoming contract paperwork and funds efficiently.
- Achieved 150% average production rate while maintaining 99% quality standards.
- Processed daily checks and electronic disbursements while maintaining accurate accounting records.
- Utilized accounting software for tracking, managing, and reviewing financial transactions and reports.
- Supported audit preparations by organizing documentation and reconciling financial records.
Work Director
Wells Fargo
Des Moines, Iowa
01.2018 - 07.2022
- Processed mortgage documents, achieving a 170% production rate with 99.9% accuracy.
- Coached processors via individualized instruction and quality audits, including delivering training presentations to enhance team performance.
- Administered B746 Data Report, analyzing critical errors reported by business partners. Including, isolating trends, implementing coaching, and improved procedures.
- Onboarded the legal line of business, providing document recognition training, and developing tools and quality reporting analysis using Excel.
Head Cashier
Lowe's Home Improvement
Athens, Georgia
02.2013 - 12.2017
- Supervised cashier staff and trained on customer service protocols.
- Delivered exceptional customer service at checkout, resolving issues effectively.
- Coordinated daily cash reconciliations to ensure financial accuracy.
Education
Bachelor of Arts - Accounting
Simpson College
Online05-2028
Associate of Applied Science -
Kirkwood Community College
Cedar Rapids, IA05-2012
Skills
- Customer service
- Hospitality and professionalism
- Excellent written and verbal communication
- Client communication and management
- Problem solving
- Flexible and adaptable
- Data analysis
Affiliations
- Volunteer, ARL Second Chance Ranch
- Volunteer, Hope Ministries
- 70.3 Iron Man, Calgary 2026
Timeline
Legal Assistant to the Partner
Wasker, Dorr, Wimmer & Marcouiller
09.2025 - Current
Document & Operations Accounting Representative
Athene Annuities
09.2022 - 09.2025
Work Director
Wells Fargo
01.2018 - 07.2022
Head Cashier
Lowe's Home Improvement
02.2013 - 12.2017
Bachelor of Arts - Accounting
Simpson College
Associate of Applied Science -
Kirkwood Community College