Aleni Campos
Orange,CA
Summary
Performance-driven executive leader with 30 years of experience in post acute senior care. Proven leaders with track record of effective team collaboration, optimizing processes, navigating complex organizational challenges while fostering team performance and achieving results. Adept at managing evolving business needs, aligning systems with business requirements, policies, regulatory requirements and establishing internal controls and systems.
Innovative technology professional with several years of diverse experience implementing robust electronic health record system across multiple lines of business in 300+communities in US, Canada and United Kingdom. Skilled in enhancing systems and aligning technical solutions with business objectives.
Passionate about applying excellence in team leadership, fostering collaborative environments, adapting to dynamic business need and implementing improvements to optimize efficiency in business operations.
Overview
31
31
years of professional experience
Work History
Senior Vice President of Care
Sunrise Senior Living
04.2003 - 11.2024
- Responsible for clinical operations over 200+ communities in United States and Canada for Independent Living, Assisted Living, Skilled Nursing and Memory Care.
- Effectively communicated organizational goals, quality improvement initiatives, operational budgets and change management at all levels.
- Established culture of continuous improvement, leading by example to drive operational care excellence through enhanced clinical metrics and performance outcomes.
- Developed strategic alliances and partnerships with key stakeholders to foster trust and collaboratively execute new strategies with cross functional teams and divisional leadership.
- Managed clinical operations including transitions, change management for new lines of business, acquisitions and divestitures.
- Partnered with executive leadership in developing and leading companywide initiative for service transformation including evaluation of care model.
- Evaluated and streamlined clinical systems, care and wellness programs to improve resident care and adoption of workflows and processes.
- Responsible for executive oversight and management of care systems, wellness programs and compliance with organizational and regulatory standards.
- Collaborated with executive leadership team member on long-term strategic planning that ensured sustainable success for the company.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Implemented advanced clinical data analytic tools to inform business decisions and improve outcomes.
- Restructured care departments for increased efficiency, optimizing resource allocation and improving communication between teams at all levels of the organization.
- Developed measurement tools, dashboards, reports and key care performance metrics to evaluate care outcomes, system adoption and effectiveness of initiatives.
- Established a Care Council Committee to solicit feedback for organizational initiatives from all levels within the organization.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Managed Memory Care program focused on promoting personalized care approach.
- Established and streamlined care programs, tools, trainings, policies and operating systems to promote accountability and standardization with regulatory and organizational compliance standards.
- Cultivated company-wide culture of innovation and departmental collaboration through use of data and business analytics for improved care outcomes.
- Partnered with legal and compliance team to mitigate organizational risk, monitor regulatory compliance and develop organizational action plans.
- Presented strategy and initiative progress with senior business leaders and board of directors.
- Strategically navigated national care vendor partnerships to ensure smooth transition of clinical care and services.
Vice President of Resident Care
Sunrise Senior Living
12.2021 - 04.2023
- Responsible for clinical operations and regulatory compliance in 93 West Division communities across 11 states and 2 provinces in Canada.
- Championed talent development of Regional Directors of Resident Care and Senior Resident Care Directors, promoting employee engagement and retention while enhancing overall workforce capabilities and efficiencies.
- Cultivated divisional-wide culture of innovation and collaboration amongst care, operations and sales teams.
- Built high-performance teams through enhanced understanding of organizational standards, system and data driven trends and analysis to clinical outcomes through ongoing performance management processes.
- Implemented care focused training programs to drive standardization of clinical process.
- Partnered with senior operations and sales leadership to develop strategic initiatives and long term goals for sustainable growth and performance across the division.
- Collaborated with legal, compliance and operations team to review divisional performance and maintain regulatory compliance and improve survey outcomes.
- Established standardized internal divisional controls coupled with proactive monitoring mechanisms to drive care excellence.
- Leveraged existing clinical systems and technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Improved customer experience and satisfaction by executing comprehensive care service improvement initiatives including timely assessments and resident communication.
- Mitigated key business risks and established risk management procedures in partnership with legal clinical risk, clinical operations and compliance team.
- Oversaw and managed communications for clinical organizational-wide change management of new strategic initiatives to promote adoption across communities, regions and divisions.
- Coordinated with asset management team, IT, operations and billing teams to manage divestitures and new community opening.
- Promoted interdepartmental collaboration and assured other disciplines and departments are consulted or included in Clinical Operations problem solving and new projects as needed.
- Established clear organizational expectations for implementation of continuous improvement by promoting open communication channels for feedback from all levels and teams within the division.
- Developed high-performing clinical leadership teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Improved Resident Care employee retention rates through introduction of standardized onboarding process, enhanced communication and regular interactions for feedback.
- Coached divisional and community support partners to enhance knowledge of care standards and regulatory practice.
Vice President of Clinical Informatics
Sunrise Senior Living
07.2017 - 12.2021
- Designed and implemented an electronic health record system to align and comply with organizational clinical operations, regulatory and licensure requirements across 300+communities, multiple lines of business within the United States, Canada and United Kingdom.
- Managed the digitization of paper records and transition to new electronic health record system including resident care documentation, electronic medication administration and integration with billing practices.
- Applied clinical knowledge to electronic health record systems, integrated clinical programs, policies, process, state/province requirements to promote organizational and regulatory compliance, operational efficiencies, safety-enhancing methodologies for managing resident and cost reduction.
- Partnered with quality and compliance teams to evaluate changes with regulatory / licensure requirements, business operations, and system enhancements for improved care documentation and team member experience.
- Used advanced health informatics knowledge and judgment to design user-friendly interfaces to engage clinical leadership and operations teams, promote involvement in planning, decision-making and accountability for managing compliance and evaluating resident care outcomes.
- Spearheaded change management efforts in collaboration with key stakeholder for communication and coordination of care initiatives and system updates .
- Established helpdesk to support teams, solicit ongoing feedback and provide prompt problem resolution.
- Recruited, hired and evaluated informatics team infrastructure to identify and manage evolving business needs throughout the implementation and address areas for improvement through development of strategic action plans.
- Lead cross functional teams working with IT, clinical leadership and operations to ensure technology initiatives align with the organizations goals.
- Developed, implemented and maintained ongoing curriculum, tools and resources for comprehensive training of clinical information system for team members, external providers and regulators, to promote system access, adoption, and optimization.
- Partnered with IT team and compliance to establish robust data security protocols to safeguard sensitive patient information from unauthorized access or breaches.
- Served as a subject matter expert in the field of clinical informatics, providing consultation services to healthcare organizations seeking to improve their technological capabilities.
- Provided guidance in development, implementation and design of advanced analytics tools to monitor performance metrics and drive continuous improvement initiatives within the organization.
- Led the successful transition to a new EHR system, minimizing disruption to resident care and maintaining seamless operations throughout the organization.
- Fostered a culture of innovation by encouraging interdisciplinary team members to share ideas, explore emerging technologies, and implement forward-thinking solutions that enhanced resident care and streamlined workflows.
- Evaluated existing clinical systems and processes to identify opportunities for standardization and streamlined workflows to promote consistent documentation across all departments, improve data accuracy and clinical care outcomes.
- Provided visibility at various levels of the organization for compliance with organization and regulatory standards through internal systems and controls that monitor system usage, audit optimization, and address identified issues promptly.
- Served as a liaison and clinical subject matter expert between IT department, compliance and operations including external providers, ensuring smooth integration of technology into daily resident care practices without hindering productivity or compromising data integrity and confidentiality.
- Developed user-friendly dashboards that allowed healthcare professionals to easily track compliance and performance indicators to inform decisions, focus areas and action plans.
- Streamlined communication amongst community, regional, divisional and community support teams by implementing consistent touchpoints, communication platforms through integration with EHR and relevant care applications.
- Participated in industry conferences to stay abreast of emerging trends in clinical informatics, applying new knowledge to drive continuous improvement within the organization.
Senior Director of Clinical Informatics
Sunrise Senior Living
04.2011 - 07.2017
- Responsible for evaluating electronic health record systems to support digitization of resident care and documentation across 300+ skilled nursing, assisted living, memory care and independent living communities.
- Collaborated with project team as Skilled Nursing clinical systems and operations subject matter expert.
- Participated in electronic health record system testing, evaluation and configuration to support resident assessment evaluations and care documentation across multi-state and multi-facility lines of business.
- Participated in design, build and testing of system configuration and life cycle methodology to meet organizational clinical standards and business needs.
- Documented and evaluated organizational clinical systems, process, policies and workflows to define existing clinical systems and workflows.
- Partnered with project team to recruit and hire project team members to support system configuration and training.
- Used industry expertise, customer service skills and data analysis to develop user friendly electronic health system that promotes easy adoption, real time communication and team member workflow efficiencies.
- Collaborated with development of project plan and approaches transitioning from paper based to electronic health system.
- Spearheaded successful product pilot launches that resulted in increased new system and project implementation enhancements.
Skilled Case Manager
Sunrise Senior Living
11.2008 - 04.2011
- Responsible for oversight, management and performance outcomes including Medicare compliance and revenue for 40+ skilled communities across 11 states.
- Implemented standardized clinical systems and process for clinical documentation, tracking, trending of care metrics to evaluate community performance and identify areas of improvement.
- Served as a mentor to emerging community leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff and community performance through onsite visits, actively engaging in and observing day-to-day resident care activities.
- Collaborated with cross-functional teams to evaluate new products and services to meeting customer demands while managing labor and care delivery cost to driving revenue growth.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all skilled communities.
- Responsible for compliance with Federal and state regulatory requirements including Medicare compliance for resident assessment and billing practices.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Developed standardized compliance tools to educate community and regional leaders on clinical standards and establish accountability for performance and clinical care outcomes.
- Reduced operational risks by organizing and evaluating clinical data to forecast performance trends, train and coach community teams to understand performance metrics and trends.
- Supported clinical leaders with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects and community challenges.
Director of Nursing Services
Sunrise Senior Living
06.2005 - 11.2008
- Provided clinical oversight and management for 45 bed Skilled Nursing Neighborhood in full service community.
- Successfully developed and implemented plan of correction for regulatory survey to clear "IJ" deficient citations upon hire and maintained positive regulatory outcomes for subsequent annual and unannounced regulatory visits.
- Partnered with Executive Director to develop and train interdisciplinary and clinical care team on organizational standards, policies and process in preparation for Quality Service Review (QSR).
- Achieved highest QSR score across for skilled nursing neighborhood within 6 months of employment.
- Recruited, hired and trained all nursing and direct care staff comprising of 20+full time employees.
- Provided direct supervision, ongoing staff development, comprehensive training programs, supportive leadership and access to continuing education to drive staff competency, professional development, increase staff retention and job satisfaction.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Established effective communication channels and standard meetings between nursing staff and other departments, improving collaboration through interdisciplinary approach to resident care.
- Increased compliance with regulatory standards through team member education, regular audits and ongoing process improvements.
- Optimized nurse scheduling and supervision to comply with federal staffing guidelines, ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork, mutual respect and team member appreciation.
- Performed rounds with direct care staff and leadership team to observe care, interact with staff, residents, providers and families.
- Led clinical team meetings to discuss resident care, census changes, complaints or concerns.
- Developed, reviewed and monitored infection control surveillance reports to identify trends, develop effective actions to control and prevent infections while fostering a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively to prevent transmission of disease and infection.
- Established new policies and updated existing policies to improve standard of care for patients.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare transitions.
- Developed and updated policies and procedures, maintaining compliance with federal CMS guidelines, HIPAA, resident assessment standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ensured regulatory compliance by staying current on industry standards attending conferences including CAHF, OSHA , DPH and Argentum.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between community neighborhoods and various levels of care and healthcare settings.
- Served as liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
Director of Nursing Services
Royale Health Care Center
04.1997 - 06.2005
- Responsible for day to day nursing operations of 128 bed, 4 unit facility which included Skilled Rehab, Long Term Care and secured Memory Care unit.
- Oversight over all clinical operations and compliance with Federal, State, and Local guidelines and regulations.
- Collaborated with administrative staff and medical director in development of facility mission, strategic planning of clinical initiatives, budget management and operational plans and policies.
- Developed and managed standard comprehensive assessments of resident care needs including completion of minimum data set (MDS) and care plans.
- Partnered with administrative and admissions staff to establish admission and discharge criteria including coordination of care services.
- Developed, revised and approved nursing and patient care policies.
- Managed compliance with regulatory guidelines and resident safety standards including CMS, OSHA and HIPAA.
- Monitored and managed clinical oversight programs including: quality assurance and performance improvement, staff development, infections control and performance improvement plans.
- Recruited, retained and managed staffing and scheduling of nursing and care personnel to meet regulatory standards for patient care needs.
- Conducted clinical committee meetings including: weekly Interdisciplinary team meeting, weight variance, utilization review, behavior management, and wound care rounds with medical director.
MDS Coordinator
Leisure Court Alzheimer's Center
11.1993 - 04.1997
- Responsible for completion of standardized resident assessment data and submission for 80-100 resident census.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Improved communication between departments by establishing clear protocols regarding assessment timelines, leading to more efficient care planning processes.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation based on residents needs.
- Supported facility-wide initiatives aimed at reducing hospital readmissions by closely monitoring MDS data for trends and potential areas of concern.
- Identified areas of improvement in the facility quality measures through thorough analysis of MDS data, resulting in targeted interventions and better outcomes for residents.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Conducted audits of current MDS records to identify discrepancies and improve record accuracy, enhancing reimbursement rates for the facility.
- Reduced errors in data collection by streamlining the MDS process and improving communication among interdisciplinary teams.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Trained staff in correct techniques for completing and signing MDS assessments.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Developed a comprehensive system for tracking MDS completion deadlines, ensuring timely submissions and minimizing the risk of financial penalties.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Established regular review processes to evaluate the accuracy and completeness of MDS records, leading to proactive identification of potential issues before they escalate.
- Managed system for secure storage, transmission and documentation of clinical data.
Education
Associate of Arts - Nursing Degree
Los Angeles Trade Technical College
Los Angeles, CA06.1993
High School Diploma -
Corozal Community College
Corozal Town, Belize 06.1989
Skills
- Team leadership
- Coaching and Mentoring
- Complex Problem-solving
- Corporate communications
- Performance monitoring and metrics analysis
- Cross-functional team leadership
- Multi-state & Multi-site experience
- Results-driven
- Microsoft Office and Presentations
Timeline
Vice President of Resident Care
Sunrise Senior Living
12.2021 - 04.2023
Vice President of Clinical Informatics
Sunrise Senior Living
07.2017 - 12.2021
Senior Director of Clinical Informatics
Sunrise Senior Living
04.2011 - 07.2017
Skilled Case Manager
Sunrise Senior Living
11.2008 - 04.2011
Director of Nursing Services
Sunrise Senior Living
06.2005 - 11.2008
Senior Vice President of Care
Sunrise Senior Living
04.2003 - 11.2024
Director of Nursing Services
Royale Health Care Center
04.1997 - 06.2005
MDS Coordinator
Leisure Court Alzheimer's Center
11.1993 - 04.1997
Associate of Arts - Nursing Degree
Los Angeles Trade Technical College
High School Diploma -
Corozal Community College
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