Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Interests
Software
Accomplishments
Languages
Work Preference
Additional Information
Timeline
Generic
Alenja Alvarez

Alenja Alvarez

Flower Mound,TX

Summary

Organized and dependable remote job seeker successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Customer Care Advocate

Self Employed
11.2024 - Current
  • Maintained high levels of customer retention with proactive outreach initiatives.
  • Collaborated with team members to achieve shared goals in improving overall customer experience.
  • Streamlined communication channels for quicker problem-solving and increased customer loyalty.
  • Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
  • Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
  • Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
  • Improved customer satisfaction by addressing and resolving complaints efficiently.

Relocation Consultant II

Cartus Corporation
02.2017 - 11.2023
  • Excellent understanding of client relocation policies and procedures
  • Coordinate moving and relocation shipping services through company database systems
  • Efficient use of global mobility technology
  • Successful management of high volume and caseloads
  • Liaise with third-party vendors assuring services were booked, managed, and delivered as required
  • Run reports to calculate cost of living differential and lump sum allowances
  • Successful partnerships with real estate agents for market and sell property
  • Initiate payments to transferee
  • Advocate and actively listen to handle concerns quickly

Financial Control Analyst

Cartus Corporation
01.2015 - 02.2017
  • Audit and process financial payments
  • Manage and monitor multiple expense submission electronic mailboxes.
  • Process education assistance vendor payments and reimbursable expenses.
  • Assisted in preparation and reporting of bank certification to auditors
  • Provide excellent guidance and support at all times assisting other teams

Welcome Center/Broker Compliance Specialist

Cartus Corporation
04.2011 - 01.2015
  • Quick and efficient scheduling of policy counseling for transferees
  • Successfully promote Network Agents and Preferred Lenders.
  • Track agent progress and enter sales information. Including commissions and collecting outstanding referral fees.
  • Subject matter expert
  • Advised management teams and worked directly with external agencies throughout audits to remedy compliance issues
  • Managed practical action plans to respond to audit discoveries and compliance violations
  • Recorded supporting documentation for phone calls and written correspondence.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
01.2019

Associate of Applied Science - Fashion Merchandising

The Art Institute of Houston
Houston, TX
09.1991

Skills

  • Adaptability and flexibility
  • Global Mobility
  • Willingness to Learn
  • Customer Experience
  • Microsoft Office
  • Multitasking
  • Buyer Value Option/Guaranteed Buyout
  • Critical Thinking
  • Attention to detail
  • Reliability
  • Excellent communication
  • Expense tracking

Affiliations

Psi Chi - Honor society in psychology for current students and alumni. International outreach founded in 1929.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Interests

Repurposing/Creating

Sewing

Crafts

Repair

Troubleshooting

Amateur Landscaping

Family

Saving The World One Smile at A Time

Software

Microsoft Office Suite

Google Workspace

Salesforce

Slack

Accomplishments

  • Collaborated with the International team of consultants in developing accessible information related to a newly added relocation benefit by the client, intended for families on international assignment with school aged children. The benefit involved tuition, books and host country tutoring related to education. This involved collaborating with the main contacts of all the private schools in the area of assignment. Organized an "how to" for the Education Assistance benefit in an easily accessible documents file with access to a hard copy for future training.
  • Awarded the Inspiring Voice for achieving 100% of the required metrics during a customer contact call.

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemote

Important To Me

Career advancementWork-life balanceWork from home optionPersonal development programsStock Options / Equity / Profit SharingHealthcare benefits

Additional Information

Additional Work History and companies prior to Cartus Corporation:

HQ Global Workplaces, Signature Flight Support, Bank of the West, Ally Bank (Arvato Digita histol Services), Bed, Bath & Beyond, and Private Montessori School. The positions held are as follows:

General Manager

Assistant Manager

Executive Assistant to VP of Sales and other Department Heads (Including Onboarding Assistant to HR Manager)

Retail Sales

Customer Service Lead

New Accounts/Retail and Online Banking

Assistant Director

Timeline

Customer Care Advocate

Self Employed
11.2024 - Current

Relocation Consultant II

Cartus Corporation
02.2017 - 11.2023

Financial Control Analyst

Cartus Corporation
01.2015 - 02.2017

Welcome Center/Broker Compliance Specialist

Cartus Corporation
04.2011 - 01.2015

Bachelor of Science - Psychology

Capella University

Associate of Applied Science - Fashion Merchandising

The Art Institute of Houston
Alenja Alvarez