Alennia Bradshaw
Dallas,TX
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication quick learner and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Care Provider
Elite Home Health Care - Farmers Branch
07.2017 - 10.2024
- Assisted patients with activities of daily living such as personal hygiene, ambulating, eating, dressing, shaving and physical transfer
- Measured and recorded the input and output of fluids and medications
- Maintained records pertaining to there medical history.
- Observed appearance and behavioral changes in the patient keeping tidy notes to report to the registered nurse assigned to the case
- Maintained patient care areas in a clean, safe environment, adequate for the provision of care
- As needed, transferred patients in a safe manner, in accordance with standards of care and safety guidelines
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Provided safe mobility support to help patients move around personal and public spaces.
- Used company software and databases to maintain records of services performed and patient conditions.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Banking Specialist
TD Ameritrade
03.2022 - 04.2023
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Opened new accounts and made changes to existing accounts.
- Managed a diverse portfolio of clients ranging from individuals to small businesses, addressing unique financial needs effectively.
- Open (IRA) Individual Retirement Account to which you contribute after-tax dollars for customers.'
- Open brokerage and retirement accounts for customers.
Administration Office Technician, Team Lead,
UPS
06.2014 - 02.2018
- Led, facilitated and coordinated tasks pertaining to the office.
- Tracked packages and labeled packages with tracking numbers while observing multiple computer monitors performing different databases
- Monitored and tracked inventory for RF scanners and handheld scanners and distributed scanners out to loaders Analyzed errors on the discrepancy computer when packages are being scanned into the wrong trailer.
- Answered phone calls for customers dealing with packages
- Did outbound work by loading and unloading trucks and trailers, sorting, picking and scanning packages
- Assisted with the onboarding of new employees and successfully led onsite training to future employees
- Performed console tasks, oversaw belts, and watched belt camera screens for parcel jams
- Communicated with supervisors on radios to obtain direction and dispatched calls for drivers on the roads
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
Call Center Agent Inbound & Outbound Medical Rep
AEIGIS
01.2013 - 05.2014
- Within a high-volume call center environment met hourly goals and tracked daily metrics
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Studied processes and followed call center scripts at all times, across various topics
- Verified customer identity before proceeding and kept client information confidential
- Provided strong attentiveness and responsiveness by actively listening and helping to resolve client escalations
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Followed HIPPA guidelines keeping patient information private.
- Verifying the write credentials to access patients medical account .
Warehouse Associate
Kay Jewelers
07.2012 - 01.2013
- Provided the highest quality of service to customers at all times while organizing packages, sorting and packing jewelry
- Completed purchase requisitions and ensured the picked product matched the pick slip before sending for outbound shipment
- Packed product safely, with a sense of urgency and added gift notes as needed
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Diploma -
Lincoln High School
05-2013
Skills
- Customer Service
- Microsoft Office
- Document Processing
- Quality Assurance Standards
- Data Privacy
- Patient Monitoring
- Team Lead
- Call Center Operations
- Equipment Issuance
- Operations Monitoring
- Quality Control Analysis
- Critical Thinking
- Troubleshooting
- Problem-solving abilities
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Payment Processing
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Order Processing
- Microsoft PowerPoint
- Staff Training
- Technical Support
Timeline
Banking Specialist
TD Ameritrade
03.2022 - 04.2023
Care Provider
Elite Home Health Care - Farmers Branch
07.2017 - 10.2024
Administration Office Technician, Team Lead,
UPS
06.2014 - 02.2018
Call Center Agent Inbound & Outbound Medical Rep
AEIGIS
01.2013 - 05.2014
Warehouse Associate
Kay Jewelers
07.2012 - 01.2013
Diploma -
Lincoln High School
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