Alennie Balcazar-Amador
Las Vegas
Summary
Highly motivated and approachable professional with a strong background in team leadership and exceptional customer service and experience as a Barista. Skilled in POS operation and committed to maintaining high food safety standards. Collaborative with strong communication skills and committed to fostering a welcoming environment through a culture of growth and development with a goal of inspiring and nurturing the human spirit.
Overview
5
5
years of professional experience
Work History
RISE Peer Mentor
Nevada State University
01.2021 - 05.2025
- Counseled students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Promoted positive behavior and responsibility among mentees by modeling appropriate academic and social skills.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Provide support to mentees through the coordination and facilitation of monthly social, educational, and service programs
- Help mentees feel welcome and like a stronger part of the Nevada State community through regular contact and support interventions
Barista Shift Lead
Dutch Bros. Coffee
05.2020 - 01.2025
- Created a warm and welcoming coffeehouse experience through customer service, beverage preparation, and presentation thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies.
- Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and business.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
Education
Bachelor of Arts - Visual Media
Nevada State University
Henderson05-2025
Skills
- Team leadership
- Time management abilities
- Eminent capacity to retain new information
- Problem-solving abilities
- Staff supervision and training
- Teamwork and collaboration
- POS system operation
- Espresso machine operation
- Food safety compliance
- Excellent customer service skills
- Exceptional multitasking ability
- Positive and enthusiastic demeanor
Languages
Spanish
Native or Bilingual
Timeline
RISE Peer Mentor
Nevada State University
01.2021 - 05.2025
Barista Shift Lead
Dutch Bros. Coffee
05.2020 - 01.2025
Bachelor of Arts - Visual Media
Nevada State University
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