Alennys Pacheco Martinez
Live Oak,FL
Summary
Administrative support professional offering versatile office management skills and proficiency in customer relations and their cases. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I am also Bilingual which gives me the opportunity to help those Spanish speaking people that I can relate to.
Dynamic Paralegal with proven expertise in case management and attorney support. Excelled in document preparation and negotiation, significantly enhancing client satisfaction. Skilled in Property Damage and customer service, not to mention transcribing documents as needed and adept at administrative support, consistently delivering results by prioritizing client needs and streamlining operations.
Overview
21
21
years of professional experience
Work History
Remote Customer Service Administrator
Arise Platform
01.2014 - 01.2017
- Took payments on reservations planning customers trips.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
Paralegal
Tacher & Profeta, P.A.
02.2002 - 10.2014
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Negotiated Property Damage cases, where I established strong relationships with adjusters at insurance companies.
- Answered multiple phone lines assisting clients.
Secretary/Legal Assistant Intern
Morales & Dolan, P.A.
01.1997 - 02.1999
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Screened visitors and issued badges to maintain safety and security.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized legal filing system to maximize efficiency.
Customer Service Representative
Robert Sanchez & Associates, P.A.
11.1995 - 11.1997
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Hialeah High School
Hialeah, FLAssociate of Science - Paralegal/Legal Secretary
Florida National University
Hialeah, FL09.1997
Skills
- Civil Law
- Proficient in MS Office
- Attorney Support
- Corporate Law
- Records Management
- Document filing
- Calendar Management
- Case Management
- Document drafting
- Case Summaries
- Document Preparation
- Negotiation
- Criminal Law
- File Organization
- File and Records Management
- Family Law
- Account Administration
- Administrative Support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Remote Customer Service Administrator
Arise Platform
01.2014 - 01.2017
Paralegal
Tacher & Profeta, P.A.
02.2002 - 10.2014
Secretary/Legal Assistant Intern
Morales & Dolan, P.A.
01.1997 - 02.1999
Customer Service Representative
Robert Sanchez & Associates, P.A.
11.1995 - 11.1997
High School Diploma -
Hialeah High School
Associate of Science - Paralegal/Legal Secretary
Florida National University