Alensky Briceus
Delray Beach,FL
Summary
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements. Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Beach Attendant
Boucher Brothers
Boca Raton , FL
2021.12 - Current
- Placed warning signs near dangerous areas or during inclement weather conditions.
- Kept records of daily attendance numbers at the beach.
- Reported any hazardous conditions or incidents to management immediately.
- Monitored ocean activity including tides, currents, waves and marine life activity.
- Inspected equipment such as rafts, boats, kayaks. for safety compliance before renting them out to customers.
- Greeted beach visitors and answered questions about the beach and surrounding area.
- Assisted with setting up tents, canopies, and other structures for beach events.
- Performed first aid duties when necessary for injured or ill beachgoers.
- Assisted guests with booking reservations for cabanas and other amenities.
- Collected entrance fees from beach visitors in accordance with established policies.
- Ensured that all trash was disposed of properly in designated areas around the beach.
- Performed maintenance tasks such as cleaning sand off walkways or raking beaches.
- Provided customer service support to address patron complaints or requests promptly.
Store Associate
Walmart
Boynton Beach , FL
2020.09 - 2021.11
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Performed daily opening and closing procedures for store operation.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Ensured the cleanliness and tidiness of the store.
- Resolved customer complaints promptly with professionalism and courtesy.
- Demonstrated excellent customer service skills at all times.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Answered questions about current promotions and resolved issues according to store policies.
Assistant Manager
Dunkin' Donuts
Boca Raton , FL
2016.10 - 2020.01
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Education
High School Diploma -
Atlantic Community High School
Delray Beach, FL2017-05
Skills
- Emergency Response
- Customer Service
- Sanitation Practices
- Inventory Management
- Supply Restocking
- Teamwork and Collaboration
- POS Systems
- Flexible Schedule
- Guest Assistance
- Problem-Solving
- Time Management
- Employee Training
- Inventory Control
- Equipment Operation
- Scheduling Software
- Bank Deposits
- Team building
- Reliability
- Adaptability
- Problem-solving aptitude
Timeline
Beach Attendant
Boucher Brothers
2021.12 - Current
Store Associate
Walmart
2020.09 - 2021.11
Assistant Manager
Dunkin' Donuts
2016.10 - 2020.01
High School Diploma -
Atlantic Community High School
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