Alenys Arzeno
Pompano Beach,FL
Summary
Skilled customer service representative with 6 years of experience in providing exceptional customer service, resolving issues, and developing strong relationships with key clients. Proficient in administrative tasks, including inventory management, data integrity, and employee training. Possesses a Bachelor's and Master's degree in Marketing.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Marathon Gas Station
03.2019 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed average of 900 customers per day.
Administrative Assistant
Marathon Gas Station
03.2019 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
MBA - Degree in High Business Management
Universidad Pontificia Catolica Madre Y Maestra
Santiago, Dominican Republic08-2007
MBA - Bachelor's Degree in Marketing
Universidad Pontificia Católica Madre Y Maestra
Santiago, Dominican Republic01-2005
Skills
- Customer service
- Computer skills
- Active listening
- Office administration
- Microsoft Word
- Data entry
- Customer relations
- File organization
- Problem resolution
- Customer and client relations
- Strong problem solver
- Confidential information protection
- Microsoft office
- Microsoft Excel
- Fluent spanish
- Verbal communication
- [Language] fluency
- Interpersonal communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Marathon Gas Station
03.2019 - 02.2025
Administrative Assistant
Marathon Gas Station
03.2019 - 02.2025
MBA - Degree in High Business Management
Universidad Pontificia Catolica Madre Y Maestra
MBA - Bachelor's Degree in Marketing
Universidad Pontificia Católica Madre Y Maestra
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