Alera Newkirk
Wallace,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Returns Processor
Amazon
Wilmington, NC
11.2025 - Current
- Inspected items for damage and verified return eligibility per company policy.
- Collaborated with team members to enhance return workflows, improving processing speed and accuracy.
- Resolved customer inquiries regarding return status and policies, enhancing customer satisfaction and loyalty.
- Trained new staff on return processing protocols and best practices, promoting compliance and operational efficiency.
- Attached tags for accurate tracking of returned items, streamlining processing and inventory management. to track returned items and put back into stock.
- Leveraged equipment to unload, move and store returned items in designated areas.
In Home Caregiver
First trust care
Jacksonville, Nc
05.2023 - Current
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted clients with daily living activities and personal care needs, enhancing their quality of life.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Supported clients' mobility and transportation to appointments and errands, ensuring access to necessary services.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Provided companionship and engaged clients in meaningful conversations or activities.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Built trusting relationships with family members and caregivers, facilitating better communication and care coordination.
Remodeler
Anderson Merchandising
Jacksonville, NC
08.2022 - 01.2025
- Executed demolition to clear sites for new construction.
- Coordinated with team to ensure timely completion of remodeling projects.
- Utilized various tools to construct frameworks and structures on job sites.
- Cleaned job site daily to maintain safety and organization.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Implemented planograms to optimize product placement.
- Reset Models
- Travel
Package Handler
UPS
Wilmington, US
06.2021 - 03.2022
- Sorted packages by size and destination, ensuring timely processing and delivery.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles using manual and powered equipment, maintaining workflow efficiency.
- Loaded and unloaded packages from delivery trucks efficiently.
- Cleared jams in conveyor system to maintain package flow.
Cashier
Wal-Mart
Wallace, NC
12.2019 - 05.2021
- Operated cash register with precision, processing diverse payment methods including cash, check, credit card, gift card, and automatic debit.
- Processed customer transactions accurately and efficiently at checkout.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and provided informative responses about store products and services, enhancing customer experience.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted management with key responsibilities, supporting overall workflow efficiency.
- Stocked shelves with merchandise to maintain inventory levels.
Education
High school diploma -
Wallace Rose-Hill
Wallace, NC 08.2015 - 06.2019
Some College (No Degree) -
Care Fear Community College
Wilmington, NCSkills
- Cash Handling
- Cleaning Experience
- Cashiering
- Host/Hostess
- Serving Experience
- Restaurant Experience
- Upselling
- Heavy lifting
- Load & unload
- Packaging
- Driving
- Warehouse experience
- Stocking
- Order picking
- Picking & packing
- Delivery Driver Experience
- Pallet Jack
- Merchandising
- Materials Handling
- Order Picker
- Shipping & Receiving
- Home Care
- Caregiving
- Customer service
- Sales
- Detailing
- Communication skills
- Babysitting
- Cooking
- Childcare
- Tutoring
- Residential Cleaning
- Senior Care
- Teaching
- Classroom experience
- Return processing
- Inventory management
- Training and mentoring
- Equipment handling
- Warehouse operations
- Shipping and receiving
- Computer skills
- Sales transactions
Certification
- CPR
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 07/01/23
- Work style: Reliability, Proficient, 08/01/21
- Retail customer service, Proficient, 12/01/21
- Sales skills, Proficient, 09/01/21
- Filing & organization, Proficient, 08/01/21
- Administrative assistant/receptionist, Proficient, 08/01/23
- Customer service, Proficient, 11/01/21
- Attention to detail, Proficient, 12/01/21
- Delivery driver, Proficient, 12/01/21
- Warehouse safety, Proficient, 05/01/23
Timeline
Returns Processor
Amazon
11.2025 - Current
In Home Caregiver
First trust care
05.2023 - Current
Remodeler
Anderson Merchandising
08.2022 - 01.2025
Package Handler
UPS
06.2021 - 03.2022
Cashier
Wal-Mart
12.2019 - 05.2021
High school diploma -
Wallace Rose-Hill
08.2015 - 06.2019
Some College (No Degree) -
Care Fear Community College