Alericka Fields
Cibolo,TX
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved complaints with empathy at ContinuumGlobal. The leadership experience I collected in the U.S. Navy honed my problem-solving and critical thinking skills, ensuring operational excellence. Skilled in customer service and payment processing, I consistently deliver results that exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
02.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 100+ incoming calls, emails and chats per day from customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Cheddars Stratch Kitchen
01.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Aviation Guidance Supervisor
U.S. Navy Active Duty
06.2015 - 04.2017
- Supervised and trained team of 6 personnel in aviation guidance operations, ensuring adherence to safety and operational procedures.
- Managed flight operations, including coordination and communication with other departments.
- Demonstrated strong leadership, organizational skills, and attention to detail in high-pressure environment.
Cashier
Abercrombie & Fitch
08.2014 - 06.2015
- Processed sales transactions efficiently and accurately, handling cash and credit payments.
- Assisted customers with product selections, promotions, and returns, contributing to the store's positive environment.
- Maintained store organization, restocked merchandise, and supported team members.
Education
Some College (No Degree) - Dental Assisting
Pima Medical Institute
Tucson, AZ 07.2024 -
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
Timeline
Some College (No Degree) - Dental Assisting
Pima Medical Institute
07.2024 -
Customer Service Representative
ContinuumGlobal
02.2021 - 04.2024
Server
Cheddars Stratch Kitchen
01.2019 - 05.2021
Aviation Guidance Supervisor
U.S. Navy Active Duty
06.2015 - 04.2017
Cashier
Abercrombie & Fitch
08.2014 - 06.2015