Alerion Walton
Houston,TX
Summary
Achieved high levels of customer satisfaction through effective communication and problem resolution. Contributed to strategic discussions with Darden Company executives, focusing on operational enhancements and cost reduction. Championed teamwork and made a significant positive impact on daily operations and customer ng reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management experiences.
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Longhorn Steakhouse
Houston, TX
04.2018 - Current
- My role is to ensure that my restaurant is functioning properly from the start to close by making sure that each team member in the building understands and have the tools they need to successfully execute their job. Depending on the day I could be prepping the food for the day if I open and handling invoices , fax, and emails , and if I close second shift I'm visible at all times greeting guests, managing about 30 plus incoming calls , and coaching the servers, and just foreseeing front of house. Then I close out the day with resetting the drawers to the correct amount and do a daily backdrop and close the store down locking up and setting the security codes.
Wal-Mart Team Leader
Walmart
Houston, TX
01.2015 - 10.2018
- I was skilled in communicating with customers and making sure that Walmart was stocked correctly. Reading the labels and correctly stocking and restocking the shelf. Making sure to rotate items that needed to be, and to throw away items out of date. I also properly reported the items to ensure the count stays on track.
Education
Some college - Business
Lone Star College System
Houston, TX06.2015
Skills
Service order flow
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Workplace safety
- Crew leadership
- Documentation and reporting
- Outgoing and energetic
- Service scheduling
- New employee hiring
- Staff management
- Service quality management
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Employee training and development
Customer service management
Time management
Conflict resolution
Goal oriented
Workflow management
Team collaboration and leadership
Trustworthy and honest
Employee relations
Quality assurance
KPI monitoring
Workplace safety
Documentation and reporting
Crew leadership
Office administration
Outgoing and energetic
Employee supervision
Service scheduling
Operational efficiency
Work Planning and Prioritization
Staff motivation
New employee hiring
Policy and procedure enforcement
Staff management
Service quality management
Service documentation
Goal setting
Estimating and quoting
Technical troubleshooting
Continuous improvement
Inventory management
Risk management
Cost estimates
Service and parts teams management
Quality control
Interpersonal relationships
Project management
Coaching and mentoring
Rapport building
Technical support
Preventive Maintenance
Staff training and development
Relationship building
Analytical thinking
Mechanical diagnostics
Culture development
Customer satisfaction measurement
Shift scheduling
Staff supervision
Service order flow
Certification
- TABC Certified
- Certified trainer
- Food Handler Certification
- Food Safety Certification November 2023 to November 2028
- Driver's License
Languages
English - Fluent
Timeline
Service Manager
Longhorn Steakhouse
04.2018 - Current
Wal-Mart Team Leader
Walmart
01.2015 - 10.2018
Some college - Business
Lone Star College System