Alerion Walton
Houston
Summary
Dedicated Service Manager experienced in enhancing customer satisfaction and optimizing service operations. Achieved high levels of customer satisfaction through effective communication and problem resolution while leading teams to streamline workflows and improve service delivery. Focused on operational enhancements, team collaboration, and driving continuous improvement initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Longhorn Steakhouse
04.2018 - Current
- My role is to ensure that my restaurant is functioning properly from the start to close by making sure that each team member in the building understands and have the tools they need to successfully execute their job. Depending on the day I could be prepping the food for the day if I open and handling invoices , fax, and emails , and if I close second shift I'm visible at all times greeting guests, managing about 30 plus incoming calls , and coaching the servers, and just foreseeing front of house. Then I close out the day with resetting the drawers to the correct amount and do a daily backdrop and close the store down locking up and setting the security codes.
Benefits Administrator
Conduent Services
Houston, TX
02.2020 - 08.2021
- Administered employee benefits programs and ensured compliance with regulations.
- Managed enrollment processes for health, retirement, and wellness plans.
- Coordinated communication between employees and benefits providers effectively.
- Assisted in resolving employee inquiries regarding benefits and policies.
Wal-Mart Team Leader
Walmart
01.2015 - 10.2018
- Stocked and restocked shelves, rotated items, and removed expired products.
Education
Some college - Business
Lone Star College System
Houston, TXSkills
- Service operations management
- Communication strategies
- Service process improvement
- Workflow management
- Service scheduling
- Customer service
- Customer engagement
- Team leadership
- Team performance management
- Employee training
- Staff management
- Talent acquisition
- Operational compliance
- Quality management
- Problem-solving
- Critical thinking
- Communication strategies
- Multitasking
- Time management
- Conflict resolution
- Goal oriented
- Reliable and responsible
- Trustworthy and honest
- Employee relations
- Documentation
- Positive attitude
- Quality management
Languages
English - Fluent
Certification
- TABC Certified
- Certified trainer
- Food Handler Certification
- Food Safety Certification November 2023 to November 2028
- Driver's License
Timeline
Benefits Administrator
Conduent Services
02.2020 - 08.2021
Service Manager
Longhorn Steakhouse
04.2018 - Current
Wal-Mart Team Leader
Walmart
01.2015 - 10.2018
Some college - Business
Lone Star College System