Alesa Banks
Las Vegas,NV
Summary
Accomplished professional with a proven track record in customer service and technical support, notably at Sitel. Expertise in resolving customer issues, enhancing client satisfaction, and streamlining service delivery. Demonstrates exceptional problem-solving and teamwork abilities, achieving high accuracy in transaction handling. Skilled in software installation and financial reporting, contributing to operational excellence and positive customer interactions.
Overview
25
25
years of professional experience
Work History
Cashier
Manpower
Las Vegas, NV
03.2024 - Current
- Greeted customers entering and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier / Brackets (Women’s Tournament)
Manpower
Las Vegas, NV
05.2024 - 06.2024
- Greeted customers entering and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Senior Customer Service Representative
Celsis
Las Vegas, NV
12.2021 - 09.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues crypto currency using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Cashier / Brackets
Manpower
Las Vegas, NV
03.2022 - 07.2022
- Greeted customers entering information and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent
accuracy levels.
Help Desk Technical Support
UPS
Las Vegas, NV
09.2013 - 03.2022
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Created cases and claims for damaged, lost or displaced packages
- Resolved problems with malfunctioning products
- Answered a number of incoming calls from residential and small business customers
- Activated accounts for clients interested in new services.
Cashier / Brackets
Manpower
Las Vegas, NV
03.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier / Brackets
Manpower
Las Vegas, NV
03.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor/Cashier
Sodexo
Las Vegas, NV
09.2009 - 10.2012
- Addressed and resolved customer product complaints empathetically and professionally
- Communicated audit results to upper management through written reports and oral presentation
- Supervised and coordinated projects for external auditors and examiner evaluations
- Effectively supervised customer counted cash and ran reports.
Customer Service/Technical Support
Sitel
Las Vegas, NV
02.2005 - 04.2008
- Answered a constant flow of customer calls in queue per minute
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously.
Loan Officer
First Source Financial
Las Vegas, NV
06.2001 - 11.2004
- Maintained integrity of general ledger, including the chart of accounts
- Analyzed monthly balance sheet accounts for corporate reporting
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Customer Service/Collections
Sprint
Las Vegas, NV
08.1999 - 02.2002
- Answered a constant flow of customer calls with up to 30 calls in queue per minute
- Accurately documented, researched and resolved customer service issues
- Managed high call volume with tact and professionalism
- Acted professionally and patiently when addressing negative customer feedback.
Education
Cheyenne High School
North Las Vegas, NV06.1995
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Cashier / Brackets (Women’s Tournament)
Manpower
05.2024 - 06.2024
Cashier
Manpower
03.2024 - Current
Cashier / Brackets
Manpower
03.2022 - 07.2022
Senior Customer Service Representative
Celsis
12.2021 - 09.2022
Cashier / Brackets
Manpower
03.2021 - 07.2021
Cashier / Brackets
Manpower
03.2019 - 07.2019
Help Desk Technical Support
UPS
09.2013 - 03.2022
Supervisor/Cashier
Sodexo
09.2009 - 10.2012
Customer Service/Technical Support
Sitel
02.2005 - 04.2008
Loan Officer
First Source Financial
06.2001 - 11.2004
Customer Service/Collections
Sprint
08.1999 - 02.2002
Cheyenne High School