Alesandra Cortes
Cliffside Park,NJ
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Meticulous and customer-oriented team player with expertise in customer relations and product sales.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Equinox Fitness
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Office Manager/Medical Assistant/Social Media Coordinator
Hackensack Medspa & Laser
10.2022 - 07.2023
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Built relationships with physicians to create steady referral pipeline.
- Created and implemented organizational policies and procedures.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Strategized and developed video content for client's website and social media publications.
Dispensary Associate-Floor Supervisor
Ascend Wellness Holdings
03.2021 - 07.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Tracked and prioritized work orders to meet daily production requirements
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Dispensary Technician
Garden State Dispensary
03.2020 - 09.2020
- Entered and processed patients' prescriptions into internal system.
- Restocked automated medication dispensing equipment.
- Authored detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Retail Sales Consultant
AT&T Mobility
10.2012 - 03.2020
- Managed deposits, financial transactions, and business inventory
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Educated customers on product and service offerings
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Identified the demand for service offerings through needs assessments
- Stayed up to date on store promotions, payment policies and security practices
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Some College (No Degree) - Business Management
Passaic County Community College
Paterson, NJEsthetician - Esthetician
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ06.2021
Skills
- Strong verbal and personal communication skills
- Resolution-oriented
- Operations Oversight
- Solution selling
- Team leadership
- Coaching and mentoring
- Budgeting
- Service Agreements
- Problem-solving
- Multitasking and organization
- Customer relations
- Listening skills
- Customer service management
- POS systems
- Team building and leadership
- Sales expertise
Timeline
Front Desk Receptionist
Equinox Fitness
09.2024 - Current
Office Manager/Medical Assistant/Social Media Coordinator
Hackensack Medspa & Laser
10.2022 - 07.2023
Dispensary Associate-Floor Supervisor
Ascend Wellness Holdings
03.2021 - 07.2021
Dispensary Technician
Garden State Dispensary
03.2020 - 09.2020
Retail Sales Consultant
AT&T Mobility
10.2012 - 03.2020
Some College (No Degree) - Business Management
Passaic County Community College
Esthetician - Esthetician
Parisian Beauty Academy, Paul Mitchell Partner School
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