ALESCIA L. TOATLEY
Detroit,MI
Summary
Versatile administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Eager to apply 10 years experience within the healthcare industry .
Overview
14
14
years of professional experience
1
1
Certification
Work History
CQI Program Coordinator
Henry Ford Health
12.2021 - Current
- Liaison to independent clinicians
- Enrollment-related questions
- Enrollment target updates
- Offers support to independent clinicians re: participation
- Provides training to independent clinicians re: participation
- Shares feedback from independent clinicians with Program Leadership
- Mentor to Administrative Secretary
- Develops performance goals and reviews goals with Administrative Secretary
- Weekly touchpoints with Administrative Secretary
- Review performance goals monthly
- Develops strategy for task roll-out
- Responds to Sheila’s questions
- Monitor’s Sheila’s work output – quality, completion, timeliness
- Cross-train with QI Lead for vacation coverage
- In collaboration with Program Manager
- Participation Agreements – management, tracking, organizing
- Business Associate Agreements – managing, tracking, verifying, organizing
- QI Responsibilities for Participation document
- Updates as needed
- Maintains list of updates needed, discusses with Program Manager and QI Lead at Weekly Planning meeting
- Current QI Documents folder
- Updates as needed
- Monitors documents for items needing updates
- Collaborative meetings
- Works with Administrative Secretary and Research/Grant Specialist to identify and secure appropriate venue
- Reconciles estimates with budget, and once complete, reconciles actual amount with budget
- Tracks funds remaining from budget allocated for meetings
- Develops and disseminates invitations prior to event
- Develops and disseminates agenda prior to event
- Develops and disseminates reminders including location information
- Updates CC leadership weekly on status of :
- CME requests
- Next meeting
- Venue
- Speaker
- Total registered
- Issues
- Status of agenda
- Meets with Program Manager 3-4 weeks prior to each event to discuss materials for distribution
- Responsible for obtaining materials as needed
- Works with research programmer for procurement needs
- Cross-trains with Program Manager on personnel management for contingency planning
- Timecards
- Personnel policies (health system and department-specific)
- Cross-trains with Program Manager on Statement of Work and SOW Budget
- Reviews previous documents
- Drafts new documents
- Reviews documents drafted by others
- Hiring new employees
- Reviewing resumes received
- Screening applicants via phone
- Coordinating with team to develop list for interviews
- Scheduling interviews, communicating with applicants
- Attend interview as requested
- Collect interview notes from each interviewer
- Maintain list of interview attendees
- Presentations
- Develops presentations including slides and other materials as needed
- Monitors calendars for upcoming meetings, updates Program Manager on materials needed
- Speak at meetings as requested
- Submits CME/CE approval requests for educational events
Ambulatory Administrative Coordinator
Children’s Hospital Of Michigan
01.2021 - Current
- Coordinates daily operations of assigned clinic. Monitors and reviews work of 10-20 clinical and non-clinical personnel within assigned clinic. Act as resource person to all clinical and non-clinical personnel within department.
- Participates in selection of respective clinical and non-clinical employees and otherwise orients, trains, coordinate, evaluates and recommends discipline and/or discharge.
- Ensures all patient scheduling and registration, surgical boarding, medical records, third party providers and other information systems operate efficiently and accurately. Provides training to all non-clinical staff personnel within department as necessary.
- Recommends, administers and ensures adherence to policies and procedures.
- Prepares and distributes statistical and productivity reports for clinics as required.
- Performs various administrative duties such as facilitating credentialing of physicians for managed care, ensuring appropriate handling and documentation of center collects and transmittal of funds and data to appropriate parties.
- Develops, administers and monitors administrative budget for assigned clinic.
- Maintains supply and equipment inventory.
- Ensures clinics have adequate clinical and non-clinical staffing levels at all times.
- Represents clinics on various hospital and system-wide committees, ensuring that needs and requests are recognized.
Medical Secretary/Residency Program Coordinator
Children's Hospital Of Michigan
06.2019 - 01.2021
- Coordinated front office duties, including customer service, patient scheduling and billing as it relates to pediatric care
- Managed master calendar and scheduled appointments for 7 attending physicians and 4 mid-level providers based on optimal patient loads and clinician availability.
- Supported providers in outpatient medical office through coordinating all administrative operations. Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Oversee and handle administrative needs pertaining to roughly 30 orthopaedic, podiatric, and emergency medicine residents.
- Assist with computer/CIS issues, scrubs access, pager set up, scheduling of time off, etc.
- Basic orientation for all residents – tour of department and staff/physician introductions, provide general departmental guidelines (i.e dress codes, call-ins, on call & educational requirements, clinic/OR start times, etc.).
- Assist with scheduling of rotations for other residents including ER Fellows, pediatric and sports medicine, all medical students and volunteers shadowing .
- Maintain, adjust and update online resident call schedules monthly.
- Create and update quarterly orthopaedic lecture schedule.
General Manager
Michigan Advanced Pain And Spine
05.2018 - 05.2019
- Overseeing day to day operations of practice including 10-15 staff members .
- Addressing clerical and administrative needs of physicians and staff.
- Facilitated management of general practice needs (i.e. business licenses, building codes, etc.).
- Ensuring physician details are up to date(i.e. licenses, CME credits, consulting agreements,etc.)
- Facilitating management and care of interventional pain management patients via scheduling appointments and surgical procedures.
- Numerous clerical and administrative tasks including but not limited to providing coverage for clerical roles including reception, insurance authorization and verification, as well as triaging incoming documents and patient calls.
- Ensured compliance standards were being met on recurring basis.
Office Coordinator/Fellowship Coordinator
Children's Hospital of Michigan
02.2017 - 05.2018
- Overseeing day to day operations of division including 10-15 clinical and non-clinical staff members.
- Addressing clerical and administrative needs of physicians, nurses, and support staff.
- Managing educational requirements of rotating fellows in division's fellowship program.
- Facilitating management and care of pediatric patients via scheduling clinical appointments and surgical procedures.
- Performed various clerical and administrative tasks including but not limited to triaging patient phone calls and organizing and scheduling provider responsibilities.
Office Assistant
St. John Providence Hospital
10.2016 - 02.2017
- Facilitating management of rehabilitative health via scheduling appointments for physical therapy.
- Managed registering 50-75 patients per day as well as taking co-payments and other fees associated with care.
- Verifying patient eligibility regarding insurance as well as obtaining authorizations.
- Performed various clerical tasks.
Rehab Technician
St. John Providence Hospital
07.2015 - 10.2016
- Manage and maintain modality schedule for physical therapists.
- Under supervision of physical therapist or physical therapist assistant performed auxiliary treatments and modalities to 50-75 patients per day
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Maintained occupational therapy supply inventories by regularly monitoring stock to determine product levels and anticipate supply needs.
Patient Services Clerk
Children's Hospital Of Michigan
09.2009 - 07.2015
- Assisted parents with management of their child's medical care via scheduling clinical appointments and surgical procedures.
- Performed various administrative tasks including managing physician schedules
- Timekeeper for 10-12 clerical and nursing staff.
Student Rehab Assistant
Rehabilitation Institute Of Michigan
05.2014 - 07.2014
- Assist with patient therapy
- Under supervision of Athletic Trainer or Physical Therapist create clinical exercise programs as well as home exercise programs for 5-10 patients per day.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided support to increase patient's ability to adjust to new physical or cognitive limitations.
Education
Master's Degree - Healthcare Administration
Central Michigan University
Mount Pleasant, Michiagn2020
Bachelor's of Science - Education, Exercise Science
Wayne State University
MI2014
Associate of Science -
Wayne County Community College District
Detroit, MI2007
Skills
- Schedule management
- Microsoft Office proficiency
- Time Keeping
- Administrative
- Clerical
- Communication skills
- Customer service
- Detail oriented
- Goal setting
- Insurance
- Managerial
- Strategic Planning
- Organizing
- Program development
Certification
Certified Notary
Timeline
CQI Program Coordinator
Henry Ford Health
12.2021 - Current
Ambulatory Administrative Coordinator
Children’s Hospital Of Michigan
01.2021 - Current
Medical Secretary/Residency Program Coordinator
Children's Hospital Of Michigan
06.2019 - 01.2021
General Manager
Michigan Advanced Pain And Spine
05.2018 - 05.2019
Office Coordinator/Fellowship Coordinator
Children's Hospital of Michigan
02.2017 - 05.2018
Office Assistant
St. John Providence Hospital
10.2016 - 02.2017
Rehab Technician
St. John Providence Hospital
07.2015 - 10.2016
Student Rehab Assistant
Rehabilitation Institute Of Michigan
05.2014 - 07.2014
Patient Services Clerk
Children's Hospital Of Michigan
09.2009 - 07.2015
Master's Degree - Healthcare Administration
Central Michigan University
Bachelor's of Science - Education, Exercise Science
Wayne State University
Associate of Science -
Wayne County Community College District