Alesea Mitchell
Restaurant Management
Summary
- TOP PERFORMING SUPPORT PROFESSIONAL
- Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
- Demonstrated success in assisting with selection and training of new and old employees in order to reduce mishandling incidents, errors, and accidents by as much as 65%.
- Developed and implemented training plans and development of procedures to reduce project costs and man-hours by over 26%.
- Created sales and marketing plan, which significantly increased business by 25%.
- Decreased operational costs by 18% by validating new equipment, checking for preventative maintenance needs on standard equipment like, and continual monitoring of current equipment to ensure they are in proper working order.
- Successfully organized and catered over 7,000 events during career and streamlined the catering process in order to increase efficiency by 80%.
- Creative and motivated Support Professional who utilizes exceptional supervisory and people skills to deliver exceptional customer service to clients and consumers in various industries. Possess excellent food evaluation skills and extensive knowledge of the demands of large-scale high quality food production. In-depth knowledge of food and equipment procurement procedures. Broad understanding of food and beverage presentation. Excellent leadership and supervisory skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head Coach/General Manager
Sweetgreen-Atlanta, GA
09.2022 - Current
- Executes all day-to-day operations and running a successful restaurant by leading productive teams with a focus on exceptional hospitality, inventory, PNL, COGS, scheduling, deployment, ect.
- Serves as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput
- Ensure food safety and security standards are executed and adhered to consistently, and maintain food service and production levels by leading strong BOH and FOH execution
- Addresses performance issues quickly and respectfully by coaching, counseling, and managing any conflicts
- Increased productivity by 30%, employee retention by 15%, and improved operations and guest retention by 20%
Regional Catering Manager
Corner Bakery Café-Atlanta, GA
03.2011 - 09.2022
- Plan and coordinate all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities, and working with fellow management and staff to ensure cost effective pricing and generate positive revenue from events
- Map out routes, deploy drivers, and supervise all of staff during lunch rush and catered events to ensure high quality service standards and presentations are met
- Meet with clients to coordinate event-specific details, special requests and provide and a layout/ diagram of catering events, including details of table service.
- Maintain high sanitation and safety standards in the entire restaurant
- Controls labor schedules in accordance with budgeted costs
- Opening store for daily operations, hiring, training, evaluating, and supervising of all catering staff, including completing staff schedules and providing information about catering events to staff, and maintaining records files and provided complete and accurate documentation for all audit trails
- Responsible for catering being almost 70% of the total store revenue.
FT Floor Supervisor
Steak and Shake-Lithonia, GA
06.2004 - 03.2011
Education
Bachelor of Science - Psychology
Clayton State University
Associates of Arts - Psychology
Gordon College
Skills
- Operations management
- Catering services
- Menu pricing & design
- Hospitality
- Revenue management/Account management
- Strategic planning
- Thrives in an individual or team setting
- Proficiency in motivating and training
- Office Management
- Team Building & Staff Development
- Policies & Procedures
- Accounts Payable/Receivable
- Bookkeeping/Payroll/Records Management
- Event Planning
- Inventory Management/Expense Reduction
- Customer service
- Catering
- Client services/Guest experience
- Customer retention
- Leadership
- Sales/Upselling
- Restaurant experience
- Profit & loss
- Budgeting
- Assistant manager experience
- POS
- Food Production
- Restaurant Management
- Food Safety
- Communication skills
- Retail management/Merchandising
- Team management
- Conflict management
- General Management experience
- Training, coaching, and development
- Motivational leadership style
Accomplishments
Awarded for outstanding leadership in the ATL market
Certification
ServSafe, 01/2026
Willingtorelocate
- San Antonio, TX
Timeline
Head Coach/General Manager
Sweetgreen-Atlanta, GA
09.2022 - Current
Regional Catering Manager
Corner Bakery Café-Atlanta, GA
03.2011 - 09.2022
FT Floor Supervisor
Steak and Shake-Lithonia, GA
06.2004 - 03.2011
Bachelor of Science - Psychology
Clayton State University
Associates of Arts - Psychology
Gordon College