Alesha Akers

• Analyzes information to identify root cause of denied or unpaid claim and determines next steps

• Pursues & obtain information needed to overturn claim denials

• Obtains claim status and gathers supporting documentation to submit appeals

• Ensures appropriate timely filing guidelines are met for maximum reimbursement

• Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively

• Identifies and discusses root cause issues with management

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows for 25 employees.
• Monitored workflow to improve employee time management and increase productivity.

• Prepared meeting rooms and materials and recorded important information.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts and generated reports for company database.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for 10 employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.