Alesha Akers
Lexington,KY
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at prioritize, multi-tasking, managing accounts for medical payments, problem solving, identifying and resolving accounts in a timely maner. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Front Office/Administrative Assistant/Specimen Collector
Premise Health Care (Toyota)
Georgetown, KY
09.2020 - Current
- Fill in supervisor (lead)
- Over orientation/training for all new employees (4 to 6 a week)
- Answered patients telephone calls promptly to avoid on-hold wait times.
- Checked-in and out patients
- Verify Insurance
- Schedule appointments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Worked with team members customers to understand needs and provide excellent service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Followed up with insured individuals regarding premium and deductibles payments.
- Maintained suspicious claims database and prepared reports on daily basis for supervisors.
- Reviewed new files to determine current status of injury claim.
- Prepared daily documents for managers or legal personnel.
- Collected daily information from patients and providers to complete claims.
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Office Manager
Dr. McEldowney
Lexington, KY
09.2017 - 04.2020
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Collected medical payments
- Scheduled, IME (Insurance Medical Evaluation)
- Gathered patient information by collecting demographic information from variety of sources.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Medical Office Manager
Patton Clinic
Lexington, KY
05.2010 - 09.2017
- Developed policies and procedures for effective practice management.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Approved regular payroll submissions for employees.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into Quickbooks and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Submitted weekly reports on payroll activities.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Created and maintained spreadsheets detailing all medical procedures, including applicable denials and approvals.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Scheduled appointments with patient to gather information and explain benefits processes.
Education
Certificate - Certified Medical Assistant
U.S. Career Institute
Fort Collins, CO04.2021
Certification - Certified Nursing Assistant
Bluegrass Community And Technical College
Lexington, KY04.2007
High School Diploma -
Pikeville High School
Pikeville, KY05.2002
Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Meticulous Attention to Detail
- Strong Organizational Skills
- Effective communication skills
- Authorizations
- Claim research
- Medical terminology
- Patient Scheduling
- EPIC
Timeline
Front Office/Administrative Assistant/Specimen Collector
Premise Health Care (Toyota)
09.2020 - Current
Office Manager
Dr. McEldowney
09.2017 - 04.2020
Medical Office Manager
Patton Clinic
05.2010 - 09.2017
Certificate - Certified Medical Assistant
U.S. Career Institute
Certification - Certified Nursing Assistant
Bluegrass Community And Technical College
High School Diploma -
Pikeville High School
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