Alesha Anderson
Cameron Park,CA
Summary
I am multi-faceted, with more than 25 years of professional experience. I specialize in fostering customer loyalty through exceptional interpersonal skills and top-tier service. Skilled at understanding and adapting to diverse customer needs, I am dedicated to excelling in any role.
Overview
18
18
years of professional experience
Work History
Online Store Owner of
www.Embell.shop
ECommerce Global, CA
03.2019 - Current
- Increased sales by 60% in first year by rolling out a revamped social media marketing initiative.
- Formulated a comprehensive business plan complete with clear and actionable goals and targets.
- Researched market competitors and industry trends in order to identify new products or potential new product ideas.
- Created an official store page in order to facilitate customer interactions, sales and income statements for tax purposes.
- Analyzed financial data to identify trends that could improve operational performance.
- Cultivated relationships with customers to promote repeat business.
Office Administrative Assistant
Jones Bros Pest Control, Inc
Rancho Cordova, CA
08.2020 - 12.2020
- Implemented the use of chat, texts, and emails involving customer relations, bringing this small company up to speed of today. This implementation decreased customer complaints by 75% within the first month.
- Served at first point of contact in office and all incoming external customer inquiries, therefore maintaining a welcoming and friendly, put together appearance.
- Delegated all incoming office correspondence with accuracy and speed.
- De-escalated customer interactions daily with ability to professionally and empathetic communicate with customers.
- Answered a high volume of calls daily on a multi-phone line system..
- Performed regular assessments of payment collections, unbilled services, and outstanding debt.
- Managed accounts receivable and payable processes, including invoicing, collections, payments and reconciliations.
- Initiated phone calls to customers for collections and overdue payments.
- Researched competitors' products, pricing structures, marketing tactics.
- Created promotional materials for marketing campaigns.
Remote Office Coordinator
Hershberger Construction
Mckinleyville, CA
02.2016 - 08.2018
- Doubled the number of customer accounts within the first year by introducing cold calling, email correspondence, while incorporating discounts via marketing.
- Delegated Correspondence, scheduled appointments and bids, ad answered multi-line phone system from a fully remote location.
- Resolved customer inquiries, problems, questions, and concerns.
- Answered all incoming calls and emails.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Bartender
Lost Coast Brewery
Eureka, CA
08.2006 - 12.2016
- Fostered guest satisfaction and a positive customer experience by creating rapport with new and returning patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Education
Bachelor of Arts - Business Communications
Strayer University Global Campus
Washington, DC04-2027
General Studies
Sierra College
Rocklin05.2002
Skills
- Payment Collections
- Accounts Receivable
- Top-notch, professional phone etiquette
- Calming and mature demeanor
- Payment reconciliation
- Consistently high success rate collecting payment
- Notably clear communication and active listening skills
Technological Knowledge
- Microsoft 365
- Adobe
- Google Docs
- PDF Filler
- Skype, Zoom, Google Meet, Microsoft Teams, Ring Central, GoTo Meeting, etc.
- 60 WPM
- Windows, IOS, Android, MAC
- Quickly learn and retain new software
Timeline
Office Administrative Assistant
Jones Bros Pest Control, Inc
08.2020 - 12.2020
Online Store Owner of
www.Embell.shop
03.2019 - Current
Remote Office Coordinator
Hershberger Construction
02.2016 - 08.2018
Bartender
Lost Coast Brewery
08.2006 - 12.2016
Bachelor of Arts - Business Communications
Strayer University Global Campus
General Studies
Sierra College