Alesha Anderson
Cameron Park,CA
Summary
A dedicated and optimistic individual, offering superior communication skills, a solid work ethic, and a history of achieving customer satisfaction. Over 25 years of professional experience in the Customer Service Industry. Specializing in building customer loyalty and leveraging interpersonal skills by offering remarkable customer service. Highly organized, proactive and punctual, keeping a team-orientated mentality, while performing from a fully remote position. A true desire to become an asset to the company, proven by performing exactly as trained, yet exhibits willingness to go above and beyond to achieve success.
Overview
17
17
years of professional experience
Work History
Digital Marketing Manager
Self Employed
Sacramento, CA
03.2019 - Current
- Formulated a comprehensive business plan complete with clear and actionable goals and targets
- Increased sales by 60% In first year by rolling out a revamped social media marketing initiative
- Research market competitors and industry trends in order to identify new products or potential new product ideas
- Created an official store page in order to facilitate customer interactions, sales and income statements for tax purposes.
- Wrote social media content to increase engagement with customers.
Office Administrative Assistant
Jones Bros Pest Control, Inc
Rancho Cordova, CA
08.2019 - 12.2020
- Improved organizational efficiency and client services.
- Directed the implementation of a new system involving customer communication via social networking.
- Decreased customer complaints by 60% in first month, while generating improved star ratings, after implementation of new system.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Remote Office Assistant
Hershberger Construction
Mckinleyville, CA
02.2016 - 08.2018
- Doubled the number of customer accounts within the first year by increasing advertisements in social network marketing.
- Ensured client satisfaction and performed administrative duties, including completing appropriate documentation and submitting data for social security/life insurance processing.
- Managed the workflow of temporary assistants; ensured adherence to corporate policies
- Facilitated new hire requirements and assisted with employee orientation and training.
Relief Manager
Lost Coast Brewery
Eureka, CA
08.2006 - 12.2016
- Fostered guest satisfaction and a positive customer experience by creating rapport with new and returning patrons
- Enforced restaurant policies and procedures to maintain regulatory and legal compliance with state laws.
Education
Degree in Business in Progress - Entrepreneurship
Strayer University
Global Campus01-2027
Business Administration
Sierra College
05.2002
Skills
- Leadership mindset
- An understandable and straightforward communication style
- Analytical
- Adaptable
- Time management & Prioritization
- Creative problem solving skills
- High emotional intelligence
- Exceptional reading comprehension
- High call volume
- Professional phone etiquette
- 40 WPM
- Microsoft Office, Google Suite, Windows 10, Adobe, IOS, Android, MAC, POS Systems & Ecommerce Platforms
Timeline
Office Administrative Assistant
Jones Bros Pest Control, Inc
08.2019 - 12.2020
Digital Marketing Manager
Self Employed
03.2019 - Current
Remote Office Assistant
Hershberger Construction
02.2016 - 08.2018
Relief Manager
Lost Coast Brewery
08.2006 - 12.2016
Degree in Business in Progress - Entrepreneurship
Strayer University
Business Administration
Sierra College