ALESHA BRUMLEY
Brookville,IN
Summary
Diligent Claim Adjuster with strong background in managing claims and resolving issues efficiently. Demonstrated excellence in handling complex cases and providing customer-oriented solutions. Proven ability in leveraging negotiation skills and analytical thinking to achieve positive outcomes.
Adept at policy interpretation and claims investigation, I leveraged my critical thinking at State Farm to enhance customer satisfaction and streamline claims processing. Skilled in ECRS, Xactimate, and Xactcontent , demonstrating my ability to quickly adapt and deliver under pressure.
Overview
9
9
years of professional experience
Work History
Claim Specialist - Proximity
State Farm
11.2022 - Current
- Investigated and assessed damage to property and reviewed property damage estimates.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police damages incurred.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Researched claims and incident information to deliver solutions and resolve problems.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Maintained claims data in ECR and Sales Force systems.
- Maintained claims data in [Type] systems.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sourcing Analyst III (Aston Carter)
Hill-Rom
05.2022 - Current
- Receive and review Supplier Change Request
- Create Supplier Change Notices in Agile
- Submit Engineering tickets
- Attend engineering meeting to discuss change requests, address any questions, and followup with suppliers
- Utilize JD Edwards software for supplier information, inventory on-hand, purchasing information, and update pricing on parts
- Run reports and extract data from Agile
- Create reports in Microsoft Power BI
- Create Supplier Quality Agreements for Supplier signature
- Managed multiple sourcing projects simultaneously, ensuring timely completion within budget constraints.
- Collaborated with cross-functional teams to develop effective sourcing strategies aligned with business goals.
- Utilized software to order, track and invoice product shipments.
Salesperson
Auto Express of Hamilton
11.2021 - 05.2022
- Great customers
- Enter customer data into CRM (Dealer Socket)
- Collect and review customer information then complete underwriting for loan approval
- Discuss down payment and present cars that fall into customer affordability
- Present loan details and complete closing documents
Maintenance Planner/Scheduler
Taylor Farms
09.2020 - 11.2021
- Responsible for managing cycle count activities related to MRO Stock items and ensure accuracy between physical inventory and inventory in MVP (CMMS Software)
- Effectively manage and monitor long term contracts
- Supports on time delivery to help timely program completion
- Continually work with Supply base to identify Cost Saving opportunities and strive to achieve Cost Saving targets assigned by Management
- Work closely with parts attendant to monitor inventory levels and recommend min/max level adjustments to minimize inventory value
- Establish and maintain controls for quantity, quality, price and delivery of related incoming purchased items
- Maintains work area in an organized fashion ensuring proper housekeeping
- Manage consignment stock and identify opportunities to minimize inventory value
- Controls pre-determined spare parts inventory for all departments
- Maintains Purchase Requisition Log
- Maintain safe and accident-free work environment
- Generate and document cost savings through supplier negotiations/development and continuous process improvements
- Ensure the efficient management of contracts, systems and supplier development
- Performs any other duties assigned by the manager
Customer Accounts Specialist
Meggitt
08.2019 - 06.2020
- Coordinate with Account Managers in managing account activities and processes
- Analyze and manage the account renewal process
- Analyze and resolve client queries in an accurate and timely manner
- Maintain positive working relationship with clients for business growth
- Develop effective business presentations according to the client needs
- Develop and maintain client reports
- Review reports for accuracy and integrity
- Manage endorsement requests and change requests from customers
- Develop an account management plan to meet business objectives
- Provide excellent customer service to ensure customer satisfaction
- Organize staff training for performance and skill developments
- Ensure client deliverables are in accordance with company standards
- Evaluated customers' potential needs to make appropriate recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
- Reduced customer complaints by implementing effective communication strategies.
Executive Administrative Assistant
Meggitt
11.2018 - 08.2019
- Assist Sr
- VP / GM, Director of Operations, and several VP's
- Filing and retrieving corporate records, documents, and reports for personnel
- Researching and conducting data to prepare documents for review and presentation by directors and executives
- Create spreadsheets and graphs
- Prepare for meetings
- Answering calls and guiding people to proper departments
- Greet visitors
- Performing office duties that include ordering supplies and managing a record database
- Setup and execute new hire orientation and paperwork
- Enter data and run reports in Syteline
- Prepare financial statements, reports, memos, invoices letters, and other documents
- Using various software's, including word processing, spreadsheets, databases, and presentation software
- Provide general administrative support
- Manage calendars
- Coordinate travel arrangements, lodging, transportation, and logistics
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Scheduled appointments and handled calenders for senior leadership.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Coordinated events and worked on.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
Administrative Assistant
RAM Construction Services
03.2016 - 11.2018
- Inbound and outbound calls
- Email customers and vendors for management
- File paperwork
- Assist management with projects
- Create spreadsheets and graphs
- Send faxes
- Sort incoming mail
- Direct calls to the proper department
- Greet visitors
- Order office supplies
- Setup and execute new hire orientation and paperwork
- Interact with Construction managers, owners, and general contractors
- Complete material submittals and project books
- Work with project managers to ensure all paperwork is completed and filed from the start of a project until the end of the project
- Enter and manage projects in Sage CRM (customer relationship management) software
- Manage calendars
- Coordinate travel arrangements, lodging, transportation, and logistics
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Business Accounting
University of Phoenix
Cincinnati, Ohio06.2012
Associates of Art - Business
University of Phoenix
Cincinnati, Ohio06.2010
High School Diploma -
Taylor High School
North Bend, Ohio06.1998
Culinary Arts -
Diamond Oaks
Cincinnati, Ohio05.1998
Skills
- Adept written and verbal communicator
- Proficient with Microsoft Office
- Proficient with internet explorer
- Proficient with windows
- Excellent ability to establish good rapport with clients and customers
- Quickly adapt to changes in policies and procedures
- Quickly learn and apply new information to job duties
- Proficient with CRMs
- Proficient with CMMS (MVP) software
- Experienced with JD Edwards
- Experienced with Agile
- Experienced with Sage (Peachtree)
- Experienced with QuickBooks
- Policy Interpretation
- Claims Investigation
- Insurance knowledge
- Critical Thinking
- Legal Compliance
- Claims Processing
- Claims adjustment
Timeline
Claim Specialist - Proximity
State Farm
11.2022 - Current
Sourcing Analyst III (Aston Carter)
Hill-Rom
05.2022 - Current
Salesperson
Auto Express of Hamilton
11.2021 - 05.2022
Maintenance Planner/Scheduler
Taylor Farms
09.2020 - 11.2021
Customer Accounts Specialist
Meggitt
08.2019 - 06.2020
Executive Administrative Assistant
Meggitt
11.2018 - 08.2019
Administrative Assistant
RAM Construction Services
03.2016 - 11.2018
Associates of Art - Business
University of Phoenix
High School Diploma -
Taylor High School
Culinary Arts -
Diamond Oaks
Bachelor of Science - Business Accounting
University of Phoenix