Alesha Clark

Contracted Customer Service Representative for Blue Cross Blue Shield NC . Responsibilities for this position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

• Handled numerous customer requests efficiently.
• Maintained a broad knowledge of products, pricing, promotions, and procedures
• Produced detailed and correct documentation, adhering to account notation requirements.
• Engaged in initiatives aimed at enhancing customer satisfaction and boosting sales performance.
• Ensured top-notch customer experiences with positive demeanour.

• Supported implementation of lesson plans by team leads.
• Facilitated assistance for both adults and children diagnosed with IDD.
• Administered services in diverse locations such as homes, communities, and facilities.
• Oversaw small-scale ventures and trips.
• Prepared and executed safety plans and solutions for participants
• Boosted participant learning by carrying out planned lessons and activities
• Provided support for students facing challenges with coursework.
• Maintained a positive rapport with both participants and family members.

• Greeted incoming attendees, communicated their arrival to relevant staff members, and escorted them to correct locations.
• Managed multiple projects simultaneously.
• Independently handled and resolved customer issues efficiently.
• Recorded and organized important information into Microsoft Word
• Organized schedules and calendars
• Efficiently resolved telephone inquiries and attended to requests for service from walk-in customers, in a professional manner
• Handled cleaning and organization for office
• Obtains and processes information for current/next day

• Enhanced community impact through the organization of diverse volunteer activities and events.
• Promoted a supportive environment that fostered teamwork among volunteers while also encouraging individual growth and development.
• Managed volunteer schedules, ensuring adequate coverage for all activities while minimizing conflicts or gaps in service.
• Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.

Contracted Customer Service Representative for Blue Cross Blue Shield NC . Responsibilities for this position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

• Handled numerous customer requests efficiently.
• Maintained a broad knowledge of products, pricing, promotions, and procedures
• Produced detailed and correct documentation, adhering to account notation requirements.
• Engaged in initiatives aimed at enhancing customer satisfaction and boosting sales performance.
• Ensured top-notch customer experiences with positive demeanour.