Alesha Crump
Thomasville,North Carolina
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Bojangles' Restaurants
07.2024 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
Shift Manager
Bojangles' Restaurants
05.2021 - 07.2024
- Established and maintained positive and professional employee relationships
- Created staff teams and delegated work tasks to increase productivity
- Recruited prospective employees and assisted with interviewing process
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Crew Member
Bojangles' Restaurants
08.2019 - 03.2021
- Addressed customer complaints by remaking dishes and administering refunds
- Placed orders into POS systems and handled cash and credit transactions
- Maintained knowledge of store menus to advertise promotions and limited time offers
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science (B.S.) - Business Administration - Management Candidate
North Carolina A&T State University
Greensboro, NC12-2025
High School Diploma -
Lucy Ragsdale High School
Jamestown, North Carolina06.2020
Skills
- Employee Coaching and Motivation
- Goal Attainment
- Customer Retention
- Interpersonal Skills
- Recruiting and Hiring
- Accurate Money Handling
- POS Inventory System Operation
- Inventory Control
- Food safety and sanitation
Certification
- Microsoft Certified
- CPR Certification
- ServSafe Food Handler's Certification
Timeline
Assistant General Manager
Bojangles' Restaurants
07.2024 - 09.2024
Shift Manager
Bojangles' Restaurants
05.2021 - 07.2024
Crew Member
Bojangles' Restaurants
08.2019 - 03.2021
High School Diploma -
Lucy Ragsdale High School
Bachelor of Science (B.S.) - Business Administration - Management Candidate
North Carolina A&T State University
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