Alesha Malizio

• Followed all company policies and procedures to deliver quality work.
• Collaborated with cross-functional teams to achieve project goals on time.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Analyzed key performance indicators to identify areas of improvement, driving continuous growth in customer care quality.
• Enhanced customer satisfaction by implementing effective customer care strategies and streamlining communication channels.
• Increased repeat business by providing exceptional customer care and promptly addressing concerns.
• Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
• Administered medications to animals in treatment and documented changes in condition.
• Enhanced client satisfaction by providing compassionate care for pets during their appointments.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Collected patient biopsies and blood samples for laboratory analysis.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Improved patient care by assisting veterinarians in diagnosing and treating animals.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Performed radiographic testing to assist doctors in making informed diagnoses and determining best treatment plans.
• Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
• Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
• Participated in community outreach programs, raising awareness on animal health and safety.
• Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
• Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
• Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
• Performed fecal examinations, urinalysis and blood work.
• Monitored vital signs of animals during surgical procedures and provided postoperative care.
• Facilitated stress-free visits for pets and owners with calm and patient demeanor.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Educated clients on nutrition, preventive health and other animal care.
• Performed dental cleanings using ultrasonic scaler.
• Obtained patient history from owners and performed physical examinations.
• Designed and created client education materials and marketing materials for hospital services.
• Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.

Positioned animals for diagnostic imaging such as x-rays and scans.

• Assisted administration of medications, vaccinations, and treatments as prescribed by a veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Administered medications to animals in treatment and documented changes in condition.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Provided customer support to clients, answering questions and addressing concerns.
• Improved client relations through effective communication and education on pet health needs.
• Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
• Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
• Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
• Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
• Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
• Assisted in emergency situations effectively providing first aid or life-saving measures under veterinary supervision.
• Collected patient biopsies and blood samples for laboratory analysis.
• Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
• Groomed and bathed animals to maintain hygiene and appearance.
• Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
• Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
• Assisted senior staff with blood analyses and physical assessments.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
• Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
• Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
• Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
• Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
• Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
• Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
• Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.