ALESHA DOUCETT
New Prague,USA
Summary
Highly cooperative individual with deep love for working with people, consistently bringing generous, patient, and empathetic qualities to every interaction. Strong ability to persuade and collaborate, ensuring clients feel comfortable and valued. Skilled in skincare techniques, waxing hair removal, makeup applications, and lash and brow styling to prove personalized treatments tailored to individual needs. While maintaining focus on client satisfaction. Adept at creating welcoming and relaxing environment, fostering long-term client relationships and trust.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Associate
Hand and Stone Massage and Facial
Plymouth, Minnesota
07.2026 - Current
- Collaborated with team members to achieve daily sales goals and improve service.
- Maintained cleanliness and organization of reception area to enhance professionalism.
- Educated customers about promotions and loyalty programs to encourage repeat business.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and provided exceptional customer service.
Wax Specialist
European Wax Center
Shakopee, Minnesota
05.2026 - 06.2026
- Performed waxing services for various body areas using high-quality products.
- Educated clients on aftercare techniques to maintain skin health and comfort.
- Maintained a clean and organized workstation to ensure a safe environment.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Developed positive relationships with clients to encourage repeat business.
- Built rapport with clients, fostering a welcoming and comfortable environment.
- Upsold additional services such as facial treatments or body scrubs when appropriate.
Shift Lead
Walgreens
New Prague, USA
05.2024 - 05.2026
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
- Addressed customer complaints promptly with professionalism and courtesy.
- Held team members accountable during shift by effectively coaching to improve performance.
- Maintained a clean and secure operating environment, driving the safety and well-being of employees on shift.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
- Performed various financial activities, such as cash handling, deposit preparation, and payroll.
Customer Service Associate
Walgreens
New Prague, USA
08.2022 - 05.2024
- Assisted customers with product selection, order entry, and payment processing.
- Maintained clean and organized merchandise displays throughout the store.
- Collaborated with team members to ensure smooth store operations.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer complaints and provided effective solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed transactions efficiently using point-of-sale systems.
Barista
Caribou
Jordan, USA
07.2022 - 09.2022
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
- Built sustainable customer relationships of trust through open and interactive communication.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Followed up with customers to support satisfaction and resolve any issues.
- Processed customer orders accurately and efficiently.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
Barista
Caribou Coffee
New Prague, USA
07.2021 - 07.2022
- Trained new baristas on company processes and product preparation.
- Prepared and served coffee, espresso drinks, and teas.
- Operated espresso machines and other brewing equipment efficiently.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Took customer orders to convey to other employees for preparation.
- Prepared and served a variety of coffee drinks, teas, and other beverages.
- Delivered high-quality customer service to promote company's culture, values, and mission.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Janitor
Anytime fitness
New Prague, USA
09.2020 - 02.2021
- Maintained cleanliness in gym areas, ensuring a welcoming environment for members.
- Swept, mopped, and vacuumed all types of floors.
- Maintained janitorial equipment in a clean, safe and operable condition.
- Cleaned and polished windows, lamps, mirrors and light fixtures.
- Used appropriate equipment and cleaning solutions for all tasks.
- Completed additional duties as assigned by supervisor or manager.
- Maintained janitorial closets in a neat and orderly manner by organizing supplies on shelves and disposing of unused materials properly.
- Ensured compliance with applicable health codes concerning sanitation regulations within work area.
- Cleaned and maintained floors, carpets, walls, windows, doors and other surfaces in assigned areas using appropriate cleaning supplies and equipment.
- Observed safety procedures while performing job duties including proper handling of chemicals used in cleaning processes.
Education
License in Esthiology -
Nova Academy Of Cosmetology
Mankato, MN02.2025
High School Diploma -
New Prague High School
New Prague, MN05.2024
Skills
- Multitasking and organization
- Customer service
- Customized skincare plans
- Time management
- Problem solving
- Extractions and pore cleansing
- Waxing and threading
- Facial and Personal Experience
- Eyelash extension application
- Appointment scheduling
- Attention to detail
- Sales and upselling
- Strong communication skills
- Social media marketing
Certification
- Esthiology License, 02/01/25
- Walgreens Champion of Champions Certificate of Nomination for Committed to More Joyful Lives
Timeline
Sales Associate
Hand and Stone Massage and Facial
07.2026 - Current
Wax Specialist
European Wax Center
05.2026 - 06.2026
Shift Lead
Walgreens
05.2024 - 05.2026
Customer Service Associate
Walgreens
08.2022 - 05.2024
Barista
Caribou
07.2022 - 09.2022
Barista
Caribou Coffee
07.2021 - 07.2022
Janitor
Anytime fitness
09.2020 - 02.2021
License in Esthiology -
Nova Academy Of Cosmetology
High School Diploma -
New Prague High School