Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alesha Drake

Morrow,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Bobby Dodd Institute
01.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Patient Advocate

CCS Medical
07.2022 - 12.2023
  • Educated patients and families on healthcare options and financial support resources.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Credit Analyst

Bright Future Credit Solutions
08.2020 - 06.2022
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

Fraud Analyst

Tsys System Services
08.2019 - 07.2020


  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Education

High School Diploma -

Riverdale High School
Riverdale, Ga

High School graduate recieved diploma -

Skills

  • Microsoft 365
  • Troubleshooting
  • Fraud Detection
  • Clerical Support
  • Payment collection
  • Customer Relationship Management
  • Customer Engagement

Timeline

Customer Service Executive

Bobby Dodd Institute
01.2024 - Current

Patient Advocate

CCS Medical
07.2022 - 12.2023

Credit Analyst

Bright Future Credit Solutions
08.2020 - 06.2022

Fraud Analyst

Tsys System Services
08.2019 - 07.2020

High School Diploma -

Riverdale High School

High School graduate recieved diploma -

Alesha Drake