Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Bobby Dodd Institute
01.2024 - Current
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Patient Advocate
CCS Medical
07.2022 - 12.2023
Educated patients and families on healthcare options and financial support resources.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Maintained patient records and updated electronic health systems to safeguard data.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Credit Analyst
Bright Future Credit Solutions
08.2020 - 06.2022
Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Made decisions and recommendations about extending lines of credit.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Negotiated payment plans and loan terms with delinquent customers.
Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Fraud Analyst
Tsys System Services
08.2019 - 07.2020
Evaluated customer data to identify and prevent fraudulent activities.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Implemented internal controls to maintain integrity and accuracy of financial records.
Reviewed transactions and receipts to identify any suspicious activity.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
High School Diploma -
Riverdale High School
Riverdale, Ga
High School graduate recieved diploma -
Skills
Microsoft 365
Troubleshooting
Fraud Detection
Clerical Support
Payment collection
Customer Relationship Management
Customer Engagement
Timeline
Customer Service Executive
Bobby Dodd Institute
01.2024 - Current
Patient Advocate
CCS Medical
07.2022 - 12.2023
Credit Analyst
Bright Future Credit Solutions
08.2020 - 06.2022
Fraud Analyst
Tsys System Services
08.2019 - 07.2020
High School Diploma -
Riverdale High School
High School graduate recieved diploma -
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