Alesha Estrada

• Conducted thorough reviews of loan applications, confirming accuracy and completeness in alignment with regulatory standards.
• Developed streamlined workflows for income asset and credit history verification, improving overall loan eligibility assessment efficiency.
• Developed and executed best practices to streamline processing workflows, resulting in improved team efficiency.
• Coordinated communication between borrowers, underwriters, and real estate agents to facilitate smooth transactions.

Moved to Belton, TX in support of husband's career advancement.

Strengthened communication with branch and realtors during lead processing to ensure relationship building and timely updates.

Guided customers through the loan application process, ensuring collection of essential documentation for approval.

Assisted customers in obtaining optimal loan options. Facilitated access to USDA, FHA, VA, and conventional down payment assistance programs.

Analyzed received documentation for accuracy, ensuring all data was complete and income calculations were correct.

Facilitated client interactions by providing accurate rate quotes and finalizing loan locks.

Facilitated submission of loan applications for underwriter review, ensuring compliance with guidelines.

Implemented comprehensive credit repair strategies to optimize credit profiles for customer qualification.

Engaged in professional development to assume responsibilities of loan officer, managing client relationships and loan processes.

Implemented strategies to ensure top-tier customer service as a fundamental goal.

Coordinated all aspects of customer and builder interactions from application submission to final closing.

Assisted customers in compiling and submitting documentation essential for mortgage loan approval.

Executed comprehensive reconciliation and validation of all required documentation.

Coordinated loan submission processes to underwriters, verifying completeness of files in accordance with regulatory standards.

Demonstrated strong organizational skills by managing competing priorities in a fast-paced environment to consistently meet deadlines.

Ensured professional handling of highly confidential information to maintain trust and integrity.

Achieved timely updates on loan status and construction stages through effective collaboration with team members. Fostered communication among builder, realtor, sales associate, appraiser, underwriter, and title agent to enhance project efficiency.

Collaborated with team members to drive goal attainment while mentoring less experienced mortgage consultants.

Maintained accurate contact log to facilitate timely follow-ups by mortgage consultants, enhancing customer service efficiency.

Assessed member needs via inbound calls and emails, delivering informed advice on suitable product options.

Facilitated communication by making outbound calls to provide timely assistance for member inquiries.

Guided Financial Services Representatives at all FCCU branches in addressing inquiries and providing member instruction.

Guided members through the loan process, establishing clear expectations at each stage.

Enhanced member relationships by maintaining regular contact and providing knowledgeable support on products and services.

Analyzed credit data using simulator tools to identify strategies for increasing credit scores.