Alesha Garrard
Brownsburg,IN
Summary
Highly skilled and dedicated customer service professional with nine years of experience in providing exceptional service to clientele. Proficient in delivering top-notch support, resolving complex issues, and building strong relationships to enhance customer satisfaction and loyalty. Adept at utilizing effective communication and problem-solving skills to exceed customer expectations. Proven track record of maintaining composure in high-pressure situations and delivering service excellence. Seeking to leverage expertise and contribute to the success of a customer-focused organization.
Overview
7
7
years of professional experience
Work History
Floater/ Teacher
Lakeview Childcare and Preschool
10.2022 - 05.2023
- Enforced rules of behavior using positive reinforcement, calm tones, and redirection
- Followed all Health and Safety requirements regulated by the state and center
- Attended and actively participate in all center-required meetings
- Supported teachers' needs by stepping into a classroom when a teacher needs to leave for things such as lesson planning, speaking with a parent, and breaks.
Quality Assurance
Walmart DC
03.2022 - 06.2022
- Conducted regular product inspections to ensure compliance with quality standards
- Tracked and recorded product defects, and communicated findings to relevant departments
- Implemented and maintained quality control procedures and documentation
- Collaborated with cross-functional teams to identify and resolve quality issues
- Conducted in-process and final product inspections to ensure compliance with quality standards
- Tracked and recorded non-conformance incidents and worked with production to resolve them
- Maintained and updated quality records, such as inspection reports and test results.
Outbound Shipping Desk Clerk
Walmart DC
09.2021 - 03.2022
- Communicated with suppliers, receivers, drivers, and staff
- Communicated with yard drivers to switch out trailers when needed
- Closed trailers on time during specific cut times
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Typed, formatted, and edited correspondence and other documents.
Picking Packer
Walmart DC
10.2020 - 09.2021
- Picked and packed customer orders accurately and efficiently according to customer specifications and delivery deadlines
- Kept products separated, organized and in good rotation to meet customer order specifications
- Isolated damaged items to predefined marked area to report to supervisors
- Packaged fragile items with protective padding to prevent damages during shipments
- Verified and maintained accurate inventory records
- Operated warehouse equipment, such as hand trucks and pallet jacks, to move goods
- Collaborated with cross-functional teams to resolve order fulfillment and inventory issues.
Veterinary Technician
Hamilton Crossing Animal Hospital
06.2016 - 10.2020
- Administered medications, treatments, and vaccines to animals
- Monitored and recorded animal vital signs
- Collected tissue, feces, blood and urine samples for examination and analysis
- Documented and tracked all treatment activities
- Assisted veterinarians in medical procedures and surgeries
- Educated the public about diseases that are spread from animals to humans
- Maintained a clean and organized treatment area and equipment
- Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases
- Operated diagnostic equipment such as radiographic equipment
- Operated and maintained basic laboratory equipment, such as centrifuges and microscopes.
Receptionist
Hamilton Crossing Animal Hospital
- Welcomed patients and clients in an upbeat and friendly manner
- Maintained reception area in orderly manner to provide clients with a positive first impression of the company
- Directed clients to appropriate personnel to address concerns
- Managed clerical needs of company employees, including copying, faxing and file management
- Processed credit and debit card payments and returned proper change for cash purchases
- Trained new employees on their responsibilities for the position
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12.2024
High School Diploma -
Robinson High School
Robinson, IL05.2015
Skills
- Excellent organizational, communication, and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Initiative
- Problem solver
- Multitasking and prioritization
References
References available upon request
Timeline
Floater/ Teacher
Lakeview Childcare and Preschool
10.2022 - 05.2023
Quality Assurance
Walmart DC
03.2022 - 06.2022
Outbound Shipping Desk Clerk
Walmart DC
09.2021 - 03.2022
Picking Packer
Walmart DC
10.2020 - 09.2021
Veterinary Technician
Hamilton Crossing Animal Hospital
06.2016 - 10.2020
Receptionist
Hamilton Crossing Animal Hospital
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Robinson High School
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