Alesha Kennedy

Store Manager

CVS Pharmacy

07.2015 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.