Alesha Leath
Houston,TX
Summary
Versatile Customer and Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build a loyal base. Seasoned Customer and Sales Associate focused on increasing revenue and improving customer acquisition with disciplined, knowledgeable and persuasive sales skills. Prepared to offer 14 years' experience to take on a dynamic role with long-term potential.
Overview
12
12
years of professional experience
Work History
Relationship Banker
US Bank
09.2021 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
- Adapted products and services to suit customers' changing financial circumstances.
- Increased daily sales by [110]% by upselling banking products and financial services to customers.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
- Collected customer information and completed new account forms.
- Explained account terms and conditions to customers.
- Activated new accounts and issued customer identification numbers.
Call Center Agent
Veterans Evaluation Services
05.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Automated processes to manage remote network.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Retail Consultant
Sprint Wireless
03.2014 - 10.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and sim card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Concierge/leasing attendant
The Classen Luxury Apartments
10.2014 - 03.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality luxury apartment experiences.
- Handled homeowners complaints to satisfaction
- Created welcoming and comfortable environment for homeowners.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Manager
CPI CORPS
09.2011 - 04.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Management
Troy University
TX-remote08.2022
High School Diploma -
Moore High School
Moore, OK05.2012
Skills
- Customer Focus & Orientation-Responding to customer situations with sensitivity
- Creative Thinking
- Quality Assurance Evaluation
- Productivity Standards
- Account Verification and Reconciliation
- Correspondence Writing
- Conflict Resolution Techniques
- Recruitment and Hiring
- Banking Operations Knowledge
- Client Correspondence
- Partnership Management
- Sales Expertise
- Influence & Negotiation-Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals
Timeline
Relationship Banker
US Bank
09.2021 - Current
Call Center Agent
Veterans Evaluation Services
05.2019 - 05.2021
Concierge/leasing attendant
The Classen Luxury Apartments
10.2014 - 03.2015
Retail Consultant
Sprint Wireless
03.2014 - 10.2017
Manager
CPI CORPS
09.2011 - 04.2013
No Degree - Management
Troy University
High School Diploma -
Moore High School