Alesha Mackey
Rockford,IL
Summary
Versatile Branch Manager offers financial consulting, employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with three years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales. Seeking a full-time position that is challenging yet rewarding in the field of business with a dynamic organization that will provide an opportunity to further education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
EAN Holdings (Enterprise Rent-A-Car)
Freeport, IL
01.2020 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Participated in community events to promote brand awareness.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established strong working relationships with external partners such as vendors and suppliers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Fitting Room Associate
Walmart
DeKalb, IL
06.2017 - 11.2019
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
- Answered telephone calls to provide information about store policies and available merchandise while communicating accurate information about promotions and customer programs
- Replenished stock on the sales floor from backroom inventory.
- Processed returns, exchanges, and store credits according to company policy.
- Utilized point-of-sale software system to process customer purchases accurately.
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
Cashier
Sodexo/NIU Convocation Center
DeKalb, IL
02.2017 - 11.2019
- Requested forms of identification and promptly verified purchasing ability
- Served needs of more than 4,000 customers for events in a busy environment
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Head Receptionist
Asbury of Kankakee
Kankakee, IL
06.2016 - 08.2016
- Provided clerical support to company employees by copying, faxing and filing documents
- Organized and scheduled office meetings as well as residents' appointments while effectively accommodating hectic agendas
- Greeted and welcomed guests, customers, and visitors to the office.
- Updated visitor logbook daily to ensure accurate records were kept.
- Ensured compliance with safety regulations at all times.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Education
Bachelor's Degree - Business Management
Northern Illinois University
05.2019
Skills
- Performance Reviews
- Customer and Vendor Relations
- Revenue Generation
- Training and Development
- Customer Service
- Risk Analysis
- Security and Safety Protocols
- Financial Analysis and Planning
- Operations Management
- Verbal/Written Communication
- Marketing
Certification
Driver's License
Timeline
Branch Manager
EAN Holdings (Enterprise Rent-A-Car)
01.2020 - Current
Fitting Room Associate
Walmart
06.2017 - 11.2019
Cashier
Sodexo/NIU Convocation Center
02.2017 - 11.2019
Head Receptionist
Asbury of Kankakee
06.2016 - 08.2016
Bachelor's Degree - Business Management
Northern Illinois University
Driver's License
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