ALESHA MOHAMED
Schenectady,NY
Summary
Motivated professional with extensive leadership experience in banking and a solid foundation in medical billing and collections. Demonstrates strong communication, organizational, and team support skills while effectively managing multiple responsibilities during the pursuit of an associate’s degree in business administration. Eager to leverage expertise in a Human Resources role to contribute to the development of a positive and efficient workplace culture. Committed to fostering collaboration and enhancing operational effectiveness within the organization.
Overview
11
11
years of professional experience
Work History
Billing /Medical Collections Specialist
Capital Cardiology Associates Business Office Billing Department
09.2023 - Current
- Daily morning reports process lockbox checks and e-commerce (credit card) payments.
- Process refunds and work correspondence
- Work Patients Accounts (review and make outgoing reminder calls for payments)
- Review patients' accounts and send them to collections.
- Take incoming calls and return voicemails.
- Process unapplied payments
- Respond to daily email requests.
- Balance and process my daily proof and close the batch.
Business Office Collections Representative
Capital Region Orthopedics
04.2023 - 09.2023
- Work on Patient Accounts
- Contact and Collect from Patients with past due Balances.
- Send Payment option Letters.
- Sent Final letters.
- Research Patient Address verification and update.
- Write off Bad debt Adjustments from Accounts
- Process payments
- Transfer and fix credits on accounts
- Balance end-of-day work
Supervisor of Collections / Disputes Department
Trustco Bank
10.2021 - 04.2023
- Daily Reports
- Month-end Reports
- Daily communication with the Attorney via email
- Preparing Files for Foreclosure
- Preparing and flagging Bankruptcies Chapters 7 and 13
- Reported on and recommended actions related to the financial stability of potential clients.
- Counseled debtors on payment options and arranged installment agreements.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes, and collect invoices promptly.
- Investigated and reviewed credit risks and collections.
- Dispute daily reports
- Blocking and rushing of new cards for customers
- Quarterly Charge Offs
- E Oscar Credit disputes
- Request Payoff letters for Attorney
Senior Collections Specialist
Trustco Bank
05.2019 - 09.2021
- Counseled debtors on payment options and arranged installment agreements.
- Worked in a call center environment, handling manual and automatically dialed over 100 outbound and incoming calls.
- Trained new team members on scripts, company services, and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Tax Search (property taxes)
- Preparing Tax Letters Daily
- Updating delinquent Tax log daily
- Preparing pre-foreclosure letters
- Preparing a 90 day letter
Teller
Trustco Bank
11.2018 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Educated customers on the use of banking websites and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Collections Specialist
Singers Guyana Inc
11.2014 - 11.2017
- Handled 100 outbound and inbound calls daily, intending to collect owed debt.
- Recorded all the information regarding the financial status of customers.
- Negotiated to collect the balance in full.
- Processed payments and contracts on accounts.
- Achieved performance goals consistently.
Education
Associate in Applied Science - Business Administration
Schenectady County Community College
Schenectady, NYDistinction - Information Technology
Upper Corentyne Industrial Training Center
Guyana, South AmericaGED - undefined
Lake Technical Center
Eustis, FL05-2018
Diploma of Computer Applications - Computer Application (word, excel, PowerPoint)
The Adult Education Association
Guyana, South America01-2014
High School Diploma - undefined
Skeldon Line Path Secondary High
Guyana, South America09-2013
Skills
- Team leadership
- Collection process management
- Experience with call handling systems
- Mortgage account oversight
- Goal setting and evaluation
- Debt recovery in billing
- Customer service experience
- Adobe software proficiency
- Medical Manager
- Medevolve
- Accounting Software
- Escribe
- Epaces
- Fiserv
- Athena
- Accounts receivable management
- Microsoft Excel
- Microsoft words
- Accounting
- Due Diligence
- Effective persuasion strategies
- Goal oriented
- Collaborative team member
- Data entry
Timeline
Billing /Medical Collections Specialist
Capital Cardiology Associates Business Office Billing Department
09.2023 - Current
Business Office Collections Representative
Capital Region Orthopedics
04.2023 - 09.2023
Supervisor of Collections / Disputes Department
Trustco Bank
10.2021 - 04.2023
Senior Collections Specialist
Trustco Bank
05.2019 - 09.2021
Teller
Trustco Bank
11.2018 - 05.2019
Collections Specialist
Singers Guyana Inc
11.2014 - 11.2017
Distinction - Information Technology
Upper Corentyne Industrial Training Center
GED - undefined
Lake Technical Center
Diploma of Computer Applications - Computer Application (word, excel, PowerPoint)
The Adult Education Association
High School Diploma - undefined
Skeldon Line Path Secondary High
Associate in Applied Science - Business Administration
Schenectady County Community College