Alesha Ross
Bridgeport,CT
Summary
Skilled Counselor with strong background helping mentally disabled clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Compassionate counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
13
13
years of professional experience
Work History
Counselor / Driver
Abilis
07.2011 - 09.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Residential Counselor
Abilis
07.2011 - 09.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assistant Manager
Abilis
09.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Cerebral Palsy Of Westchester
10.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Nelson Mandela High School
Mt. Vernon, NY06.1998
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- HIPAA
- Mental Health Support
- Self-care strategies
- Crisis Intervention Techniques
- Behavior monitoring
- Client Records Management
- Treatment Plans
- Client Needs Assessment
- Intake assessments
- Crisis Intervention
- Interventions
- Peer Counseling
- Motivational Interviewing
Timeline
Assistant Manager
Abilis
09.2021 - 08.2022
Assistant Manager
Cerebral Palsy Of Westchester
10.2017 - 06.2018
Counselor / Driver
Abilis
07.2011 - 09.2024
Residential Counselor
Abilis
07.2011 - 09.2024
High School Diploma -
Nelson Mandela High School
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