Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
Generic

ALESHA SINGH

Summary

Customer-focused and data-driven Customer Success Manager with over 5 years of experience in the SaaS and cybersecurity sectors. Proven ability to onboard, retain, and grow enterprise accounts through strategic engagement, proactive risk management, and cross-functional collaboration. Adept at translating complex technical products into business value, driving product adoption, and improving NPS. Strong understanding of cybersecurity frameworks, compliance requirements (e.g., SOC 2, ISO 27001), and threat landscapes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Threatlocker
01.2023 - Current
  • Delivered industry insights to clients, enabling proactive responses to market trends.
  • Organized tailored webinars, workshops, and training sessions based on client needs.
  • Facilitated new customer onboarding by introducing available support resources.
  • Implemented process enhancements derived from feedback from internal teams and clients.
  • Collaborated with sales teams to identify upsell opportunities and expand account growth.
  • Managed client relationships, ensuring timely communication with stakeholders.
  • Analyzed market changes to adjust strategies and meet customer demands.
  • Assessed business risks and developed mitigation strategies to enhance operations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed customer success strategies to increase user engagement and retention rates.

Account Executive - Cybersecurity Solutions

Threatlocker
11.2020 - 01.2023
  • Outperformed sales targets by 40% in Q2 and Q3 through strategic upselling and customer relationship management.
  • Engaged with IT and cybersecurity teams at potential companies to introduce products such as endpoint protection, SIEM solutions and firewalls.
  • Managed and nurtured a pipeline of over 200 prospects, leading to a 60% increase in sales-qualified leads.
  • Generated 8-10 opportunities per month, setting up meetings and converted to demo.
  • Collaborated with marketing to refine lead qualification criteria, delivering a 40% improvement in lead quality.
  • Scheduled meetings for account executives with qualified leads, ensuring smooth handoffs.
  • Managed a portfolio of 30+ mid-market and enterprise accounts, achieving 120%+ of quota in FY2023.
  • Sustained revenue by bringing in new customers and continuously connecting with established accounts.
  • Attended networking events to build relationships with potential customers.
  • Used Salesforce and Outreach to maintain pipeline hygiene and forecast with >90% accuracy.
  • Sold a suite of cybersecurity tools (XDR, SIEM, IAM) to CISO-level stakeholders across finance, healthcare, and retail industries.
  • Developed strategic account plans leading to 25% YoY revenue growth across key accounts.

Sales Executive

Hilton Grand Vacation
01.2018 - 01.2022
  • Achieved a record-setting 110% of the quarterly sales target concisely over six quarters through effective prospecting.
  • Forged and maintained strong relationships with key decision makers, leading to a sustained 15% increase in customer retention.
  • Drove a 40% increase in sales from inbound calls by developing rapport with customers and effectively communicating the value proposition of complex product suites.

Education

B.S - Computer science

University of Central Florida
Orlando, FL
01-2018

Associate of Science - Surgical technology

City College
Orlando, FL
08-2015

Skills

  • Salesforce
  • Zoom
  • Negotiate
  • Prospecting
  • Closing
  • Customer service
  • Problem solving
  • Account management
  • Report analysis
  • Active listening
  • Customer engagement
  • Upselling strategies
  • Client relationship management
  • Customer advocacy

Certification

  • COMPTIA SECURITY+
  • CCSP
  • AWS CERTIFIED CLOUD PRACTITIONER
  • MEDDIC

Accomplishments

  • Achieved a 96% customer retention rate across a portfolio of 30+ enterprise clients by proactively addressing security concerns and aligning product capabilities with business goals.
  • Generated $1.2M in upsell and cross-sell revenue by identifying customer use-case expansion opportunities and collaborating with sales on tailored solution offerings.
  • Played a key role in a $250K deal by coordinating demos, customizing outreach, and nurturing 3+ stakeholders in the buying group.
  • Sourced and qualified over 300 leads per quarter, converting 15% into SQLs, contributing to $2M in pipeline.

Timeline

Customer Success Manager

Threatlocker
01.2023 - Current

Account Executive - Cybersecurity Solutions

Threatlocker
11.2020 - 01.2023

Sales Executive

Hilton Grand Vacation
01.2018 - 01.2022

B.S - Computer science

University of Central Florida

Associate of Science - Surgical technology

City College

Similar Profiles

CREATE PROFILE
ALESHA SINGH