Alesha Taylor
Meridian,MS
Summary
Compassionate In-Home Child Caregiver known for creating productive, engaging environments for children while ensuring efficiency in daily tasks. Skilled in developing age-appropriate educational activities, managing dietary needs, and fostering emotional well-being. Excel in communication, patience, and adaptability, prioritizing safety and nurturing development with every child cared for.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced with surveillance and monitoring of premises to ensure safety. Utilizes strong problem-solving skills to address and resolve security concerns promptly. Knowledge of access control procedures and emergency protocols, ensuring secure environment.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2025 - 08.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
In-Home Child Caregiver
Star Napier
07.2023 - 12.2024
- Provided safe, nurturing and stimulating environment for children in own home.
- Ensured physical and emotional well-being of children through activities such as reading, playing games and outdoor play.
- Taught basic skills such as personal hygiene, social interaction, manners, language development and problem solving.
- Performed light housekeeping tasks related to childcare such as laundry and tidying up play areas.
- Monitored children's play activities to verify their safety.
- Changed diapers, bathed infants and toddlers when necessary or requested by parents.
- Instructed children about proper behavior such as sharing toys with others.
- Interacted with parents regularly to discuss the day's activities and any issues that may have arisen during the day.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Dressed children and changed diapers.
Customer Service Representative
Iqor
08.2017 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
Trainee Medical Coder
Rush Foundation Hospital
06.2014 - 04.2016
- Reviewed medical records to identify diagnosis and procedure codes for accurate billing.
- Prepared patient charts and verified accuracy of data entry into electronic medical record system.
- Ensured timely submission of claims for payment by insurance companies or other payers.
- Analyzed physician orders against billed services to ensure proper coding was utilized.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Education
GED -
Meridian Community College
Meridian, MS05-2012
Medical Coding & Billing - Medical Coding &Billing
Penn Foster Career School
Skills
- Self Motivation
- Stress Tolerance
- Teamwork and Collaboration
- Goal Setting
- Continuous Improvement
- Professionalism
- Information Security
- Complaint resolution
- Account updating
- Inbound and Outbound Calling
- Data Entry
- High-energy attitude
- Conflict Resolution
- Building rapport
- Adaptive team player
- Call center experience
- Report writing
- Property patrol
- Maintaining order
- Perimeter security
- Facility security
- Laundry and clothing care
- Social skills development
- Emotional support
- Housekeeping duties
- Infant care experience
- Outdoor play supervision
- Reading and storytelling
- Patience and tact
- Toddler care expertise
- Sibling rivalry management
- Meal preparation and cooking
- Positive reinforcement techniques
- Teamwork and collaboration
- Friendly and respectful
- HIPAA compliance
- Insurance verification
- Data entry
Timeline
Security Officer
Allied Universal Security Services
07.2025 - 08.2025
In-Home Child Caregiver
Star Napier
07.2023 - 12.2024
Customer Service Representative
Iqor
08.2017 - 03.2018
Trainee Medical Coder
Rush Foundation Hospital
06.2014 - 04.2016
Medical Coding & Billing - Medical Coding &Billing
Penn Foster Career School
GED -
Meridian Community College
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