Alesha Toliver
South Charleston,WV
Summary
Dynamic Order Management and Customer Service Specialist with extensive experience supporting high-volume operations in regulated healthcare and life sciences environments, including esteemed organizations such as Pall, Cytiva, and Thermo Fisher Scientific. Possesses hands-on expertise in order processing, procurement coordination, and accounts payable support, complemented by strong proficiency in SAP, Oracle, AS400, and Salesforce. Recognized for exceptional ability to maintain data integrity, resolve complex discrepancies, and foster cross-functional collaboration to ensure accurate, compliant, and timely order fulfillment in fast-paced settings. Committed to driving operational excellence and enhancing customer satisfaction through strategic problem-solving and attention to detail.
Overview
18
18
years of professional experience
Work History
Accounts Payable / Vendor Correspondence
Kelly Services
04.2025 - 11.2025
- Ensured timely resolution of payment inquiries and invoicing issues with vendors.
- Maintained strong vendor relationships, ensuring compliance with service level agreements.
- Resolved payment discrepancies through effective communication and negotiation with vendors.
- Processed vendor invoices accurately, demonstrating strong attention to detail and compliance.
- Streamlined invoice processing workflow, significantly improving processing times and reducing errors.
- Assisted in month-end closing by reconciling accounts to ensure accuracy.
- Safeguarded financial information integrity, ensuring compliance with internal controls and policies.
- Identified and implemented process improvements to enhance accounts payable efficiency.
- Resolved 95% of billing discrepancies within 48 hours, preventing service interruptions and maintaining strong vendor relations.
Order Management Specialist
Cytiva (formerly Pall Corp)
05.2023 - 08.2024
- Enhanced order accuracy by processing complex sales orders using Oracle.
- Ensured timely fulfillment through efficient management of ERP order processing.
- Served as customer liaison, providing quotes and processing sales orders efficiently.
- Streamlined data entry processes, managing priorities and maintaining accuracy under pressure.
- Resolved unique shipment and billing issues through effective problem-solving techniques.
- Improved document compliance evaluation, reducing discrepancies in sales order processing.
- Facilitated communication between sales and logistics teams to optimize order execution.
- Achieved 98–99% order accuracy by maintaining clean ERP data and documentation.
Customer Support Specialist (non Technical)
Pall Corporation (Now part of Cytiva)
08.2019 - 05.2023
- Enhanced customer satisfaction by resolving inquiries through effective communication.
- Streamlined order processing and account verification using SAP and internal systems.
- Identified service improvement trends by analyzing customer feedback systematically.
- Facilitated complex product shipments by coordinating with sales and manufacturing teams.
- Maintained timely follow-up on complaints to maximize customer retention and satisfaction.
- Ensured accurate order fulfillment by processing and releasing daily warehouse orders.
- Maintained 90–98% customer satisfaction (CSAT) through clear communication and timely resolution
- Managed high-volume queues while maintaining quality and professionalism.
- Processed accurate account updates, order changes, and documentation with 99% accuracy.
Sourcing Specialist / Customer Service Representative III
Thermo Fisher Scientific
08.2010 - 04.2019
- Ensured timely order fulfillment through accurate processing of customer transactions.
- Reduced order errors by maintaining data integrity across multiple ERP systems.
- Enhanced supplier performance by verifying product deliveries against quality standards.
- Streamlined procurement processes, supporting competitive pricing initiatives with internal stakeholders.
- Resolved discrepancies promptly, ensuring customer satisfaction and smooth operations.
- Facilitated cross-functional collaboration to maintain material availability and resolve issues.
- Handled 50–100+ customer inquiries per day via phone, email, and case systems.
- Consistently ranked among top performers for quality and accuracy.
- Supported high-value or key accounts, ensuring retention and satisfaction.
Customer Service Representative
Wells Fargo TPA
04.2008 - 05.2010
- Enhanced customer satisfaction by resolving benefit claims and inquiries efficiently.
- Utilized communication skills to address and resolve customer inquiries effectively.
- Provided accurate information and timely solutions to improve customer satisfaction.
- Advocated for customers by actively listening and understanding their needs.
- Improved service outcomes through collaboration with team members and departments.
- Documented interactions and maintained confidentiality of customer records.
- Handled 40–80+ customer interactions per day via phone and email.
Education
High School Diploma -
South Charleston High School
South Charleston, WV06.1992
West Virginia State University
Institute, WVSkills
- ERP & Systems: SAP, Oracle, AS400, SIMS, Salesforce, Microsoft Office Suite
- Data & Analysis: Excel (VLOOKUP), Data Accuracy, Invoice Matching, Regulatory Compliance
- Order Management: Order Entry (Expert), Accurate Documentation, Logistics Coordination
- Industry Expertise: Life Sciences & Biopharma, Filtration & Separation Technologies, Vendor Relations, Health Insurance
- Issue resolution
- Relationship management
- Teamwork
- Adaptability and flexibility
Timeline
Accounts Payable / Vendor Correspondence
Kelly Services
04.2025 - 11.2025
Order Management Specialist
Cytiva (formerly Pall Corp)
05.2023 - 08.2024
Customer Support Specialist (non Technical)
Pall Corporation (Now part of Cytiva)
08.2019 - 05.2023
Sourcing Specialist / Customer Service Representative III
Thermo Fisher Scientific
08.2010 - 04.2019
Customer Service Representative
Wells Fargo TPA
04.2008 - 05.2010
High School Diploma -
South Charleston High School
West Virginia State University