Alesha Trankle
Woodbridge,VA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
1
1
year of professional experience
Work History
Imaging Scheduling Supervisor
INOVA
Falls Church, VA
04.2024 - Current
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Monitored employee attendance records to ensure compliance with company policies.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Trained new employees on scheduling systems and processes.
- Assessed current scheduling practices and identified areas for improvement.
- Analyzed data to identify trends in staffing needs and make recommendations accordingly.
- Prepared reports on employee productivity, absenteeism, and overtime costs.
- Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.
- Maintained personnel records related to time off, absences, tardiness.
- Provided guidance to subordinates on scheduling matters as needed.
- Ensured that all shifts were adequately staffed according to operational requirements.
- Responded quickly and effectively to customer inquiries about availability of staff.
- Developed strategies for improving workforce efficiency through better utilization of available labor hours.
- Conducted regular audits of employee timesheets for accuracy.
- Set and confirmed customer appointments.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Developed effective scheduling processes to achieve production objectives.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management or governmental agencies.
Education
Some College (No Degree) - Business Management
Northern Virginia Community College
Annandale, VASkills
- Meeting facilitation
- Employee training
- Workflow optimization
- Report generation
- Schedule organization
- Benefit eligibility management
- Electronic medical records systems
- Referral coordination
- Task delegation
- Schedule management
- Performance reviews
- Insurance verification
- Critical thinking
- Data entry
- Teamwork and collaboration
- Payroll processing
- Time management skills
- Documentation and reporting
- Telephone etiquette
- Project tracking
- Effective multitasking
- Performance improvement
- Patient registration
- Verbal and written communication
- Medical terminology
- Staff management
Timeline
Imaging Scheduling Supervisor
INOVA
04.2024 - Current
Some College (No Degree) - Business Management
Northern Virginia Community College