Alesha Upton
Pasco,WA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
Work History
Licensed Massage Therapist
Sole Proprietorship
04.2016 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Maintained client treatment records and designed long-term care programs for return customers
- Grew sales with great work ethic, individualized treatment care plans and positive attitude
Massage Therapy Program Director
Victoria's Academy
01.2020 - 11.2022
- Provided immediate and constructive feedback to students individually and as group
- Evaluated students' competencies through written assignments and examinations
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Conducted clinical simulations and provided feedback for each individual student
- Organized and managed program development from conception through successful execution
- Designed program implementation and maintenance plan
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Improved pass rating for student boards by 26% in less than one year
Ground Operations Agent
Horizon Air CSA
10.2012 - 08.2015
- Marshaled large and small aircraft to and from parking areas, ramps and airfields
- Monitored safety-sensitive zones and enforced security measures throughout ground operations
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan
- Understood FAA, TSA and airport regulations and verified compliance
- Attended and completed required online and in-person training and mentored newer agents in advanced roles
- Oversaw fueling, cargo management and departure of aircraft at busy outpost facility with 10 daily 30 minute departures and arrivals
Administrative Assistant
Reality Homes
01.2010 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Patient Referral Coordinator
Cornerstone Medical Clinic
08.2008 - 02.2010
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Scheduled appointments with specialists on behalf of clients
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
- Completed up to 50 referral requests each day for medical providers within a large health group
Education
Bachelor of Science - Health And Human Services
Western Governors University
Pasco, WA06.2024
Certificate of Completion - Massage Therapy
Victoria's Academy
Kennewick, WA03.2016
High School Diploma -
Stanton Academy Sr. High School
Yakima, WA06.2006
Skills
- Documentation Management
- HIPAA Compliance Knowledge
- Patient Care Assessment
- Patient Demographics
- Medical Office Management
- Appointment Scheduling
- Medical Records Management
- Planning and Coordination
- Organization and Time Management
- Excellent Communication
- Problem-Solving
- Electronic Medical Record Software
- Program Oversight
Timeline
Massage Therapy Program Director
Victoria's Academy
01.2020 - 11.2022
Licensed Massage Therapist
Sole Proprietorship
04.2016 - Current
Ground Operations Agent
Horizon Air CSA
10.2012 - 08.2015
Administrative Assistant
Reality Homes
01.2010 - 09.2010
Patient Referral Coordinator
Cornerstone Medical Clinic
08.2008 - 02.2010
Certificate of Completion - Massage Therapy
Victoria's Academy
High School Diploma -
Stanton Academy Sr. High School
Bachelor of Science - Health And Human Services
Western Governors University
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