Alesha Willey
Mitchell,SD
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Famous Dave's Bar-B-Que. Proven ability to enhance guest experiences through effective multitasking and problem-solving. Adept at cash handling and maintaining cleanliness standards, consistently fostering positive guest interactions and driving repeat business.
Overview
4
4
years of professional experience
Work History
Server/hostess/busser/casheir/expo/caterer
Famous Dave's Bar-B-Que
Sioux Falls, SD
02.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to changing priorities during peak service times, enhancing guest experience.
- Handled guest inquiries and resolved issues promptly to maintain positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/busser/hostess
Ruby Tuesday
Mitchell, SD
04.2025 - 01.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multi-table sections efficiently, prioritizing tasks to meet service demands.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Processed customer orders accurately using point-of-sale systems for efficient transactions.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
Food and Beverage Attendant/ Busser
Chilis's Bar and Grill
11.2024 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in food preparation, ensuring compliance with health and safety standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Adapted to fast-paced environment while maintaining high service quality under pressure.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
GED -
Jefferson High School
Sioux Falls, SD12.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Quality control
Food safety practices
Guest relations management
Point of sale operation
Dining area maintenance
Inventory management
Task prioritization
Food sales and promotion
Daily specials memorization
Multitasking and organization
Upselling techniques
Point of sale (POS) system operations
Positive guest interactions
Team member support
Problem-solving
Timeline
Server/busser/hostess
Ruby Tuesday
04.2025 - 01.2026
Food and Beverage Attendant/ Busser
Chilis's Bar and Grill
11.2024 - 03.2025
Server/hostess/busser/casheir/expo/caterer
Famous Dave's Bar-B-Que
02.2022 - Current
GED -
Jefferson High School