Aleshia Cohen
Macon,US
Summary
5 Years of experience in sales, customer service, adept at enhancing brand loyalty and satisfaction through personalized consultations and product recommendations. Demonstrates strong skills in inventory management, time management, and team training, with a proven track record of increasing sales revenue and optimizing operations. Passionate about leveraging expertise to drive innovative solutions and exceed company goals in a dynamic retail environment including warehouse experience
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
Macon, GA
03.2025 - 03.2026
- Led digital shopping initiatives to enhance user experience and streamline checkout processes.
- Developed strategies to improve online inventory management and product visibility.
- Trained and mentored team members on best practices for digital merchandising.
- Analyzed customer feedback to drive improvements in the digital shopping platform.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Shipping and Receiving Clerk
Amazon
Macon, GA
05.2025 - 01.2026
- Processed and staged high-volume shipments in a fast-paced warehouse environment
- Loaded and unloaded packages while maintaining efficiency and accuracy
- Collaborated with team members to meet daily shipping deadlines
- Followed safety procedures and maintained a clean, organized work area
Beauty Advisor/Operations Associate
Sephora
Macon, GA
11.2023 - 10.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Barista
Starbucks
Cary, NC
09.2021 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, seating areas daily, and restocked.
- Maintained regular and consistent attendance and punctuality.
Barista
Dunkin’ Donuts
Cary, NC
03.2021 - 04.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Dunkin Donuts
Macon, GA
01.2020 - 02.2021
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Applied Business - Business Marketing
Wake Technical Community College
Raleigh, NC03.2026
Skills
- Process Payments
- Equipment Cleaning
- Prevention Strategies
- Customer Service
- Cash Register
- POS Systems
- Sales
- Inventory Management
- Team Training
- Time Management
- Adaptability
- Product Knowledge
- Market Research
- Team Collaboration
- Visual Merchandising
- Order fulfillment
- Shipping logistics
- Online merchandising
- Product sourcing
- Web analytics
Timeline
Shipping and Receiving Clerk
Amazon
05.2025 - 01.2026
Digital Shopper
Walmart
03.2025 - 03.2026
Beauty Advisor/Operations Associate
Sephora
11.2023 - 10.2024
Barista
Starbucks
09.2021 - 09.2023
Barista
Dunkin’ Donuts
03.2021 - 04.2022
Barista
Dunkin Donuts
01.2020 - 02.2021
Associate of Applied Business - Business Marketing
Wake Technical Community College