Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aleshia Coursen

Sussex,NJ

Summary

Dynamic Housing Manager at The Hope Institute with a proven track record in emergency response planning and administrative supervision. Expert in budgeting and financial management, I enhance team performance through effective training and collaboration. Recognized for delivering high-quality service and maintaining operational excellence in fast-paced environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Housing Manager

The Hope Institute
10.2023 - Current
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Group Home Supervisor/Direct Support Professional

Willowglen Academy
04.2011 - 07.2023
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.

Server

Lorenzos Pizzeria
03.2017 - 02.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Certified Nursing Assistant

Homestead Rehabilitation Center
09.2015 - 03.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Education

High School Diploma -

Highpoint Regional Highschool
Wantage NJ
05-2010

Skills

  • Emergency response planning
  • Budgeting and financial management
  • Marketing and advertising
  • Administrative supervision
  • Food serving
  • Customer service
  • Critical thinking
  • Active listening
  • Data entry
  • Payment processing

Accomplishments

  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved getting certified nurses aid (CNA) by completing national nurse assistant assessment program with accuracy and efficiency.

Certification

CPR

First Aid

BLS

CNA


Timeline

Housing Manager

The Hope Institute
10.2023 - Current

Server

Lorenzos Pizzeria
03.2017 - 02.2019

Certified Nursing Assistant

Homestead Rehabilitation Center
09.2015 - 03.2017

Group Home Supervisor/Direct Support Professional

Willowglen Academy
04.2011 - 07.2023

High School Diploma -

Highpoint Regional Highschool

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Aleshia Coursen