Aleshia Dailey
Knoxville,TN
Summary
Accomplished Insurance Agent and Dispatcher/Maintenance Supervisor with a proven track record at Verizon Communications. Excelled in customer service and decision-making, enhancing client relations and operational efficiency. Demonstrated professionalism and ethics, alongside adeptness in preventive maintenance and client needs analysis. Achieved significant improvements in team supervision and maintenance recordkeeping, contributing to organizational success.
Overview
25
25
years of professional experience
Work History
Insurance Agent
Lincoln Heritage Life Insurance
09.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Dispatcher/Maintenance Supervisor
Verizon Communications
02.2000 - 07.2010
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
Education
BBA - Business Administration And Management
Marshall University
Huntington, WVSkills
- Customer service
- Decision-making
- Preventive Maintenance
- Licensed insurance agent
- Active listening
- Team supervision
- Professionalism and ethics
- Attention to detail
- Troubleshooting
- Client relations
- Maintenance recordkeeping
- Time management
- Client needs analysis
Timeline
Insurance Agent
Lincoln Heritage Life Insurance
09.2024 - Current
Dispatcher/Maintenance Supervisor
Verizon Communications
02.2000 - 07.2010
BBA - Business Administration And Management
Marshall University