Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleshia Jefferson

Tampa,FL

Summary

Dedicated and passionate Intake Specialist with over 27 years of customer service experience, including 1.5 years in Veterans Evaluation Services. Expertise in managing inquiries and providing support to veterans, ensuring high levels of satisfaction through effective communication and problem-solving. Proven ability to maintain clinic operations independently during peak hours while accurately documenting patient interactions and managing essential supplies. Committed to fostering positive relationships with providers and ensuring a well-organized environment for veterans' examinations.

Overview

9
9
years of professional experience

Work History

Clinic Intake Specialist

Maximus VES
01.2024 - Current
  • Facilitated compassionate support for Veterans during intake, effectively resolving inquiries and concerns.
  • Ensured confidentiality of sensitive Veteran information in accordance with HIPAA standards.
  • Accurately provided vital signs, forms, and sign-in sheets to healthcare providers.
  • Cultivated strong working relationships with referring physicians through timely communication.
  • Employed electronic health record systems to maintain current and precise patient records.
  • Acted as primary point of contact on weekends for intake-related questions and assistance.
  • Managed Southern Region email distribution, addressing inquiries from external departments promptly.
  • Traveled to regional clinics to provide assistance and ensure consistent service delivery.

CEO

Superior Specialized Staffing Services, LLC
Atlanta, Georgia
07.2016 - Current
  • Recruited and hired independent contractors to fulfill client call center needs in customer service, technical support, and sales.
  • Managed payroll and bookkeeping processes for operational efficiency.
  • Conducted conference calls and meetings with clients to ensure agent compliance with standards.
  • Maintained HIPAA compliance and adherence to company policies.

Quality Adherence Performance Facilitator

Superior Specialized Staffing Services, LLC
Atlanta, Georgia
07.2016 - 08.2020
  • Monitored servicing agents' calls to ensure adherence to company guidelines and customer needs satisfaction.
  • Analyzed performance metrics to evaluate agent efficiency and identify improvement opportunities.
  • Provided constructive feedback to enhance agent performance and effectiveness.
  • Conducted calibration and informational sessions to improve agent understanding of Client Program requirements.

Education

Master’s Degree - Human Resource Management

Keller Graduate of Management School
Orlando, FL
01.2015

Bachelors of Science Degree - Business Administration, Business Information Systems

DeVry University
Orlando, FL
10.2005

Skills

  • Customer service excellence
  • Empathy and understanding
  • Effective communication
  • Active listening
  • Follow-up techniques
  • Analytical thinking
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Scheduling proficiency
  • Document management
  • Leadership capabilities
  • Technical proficiency
  • Data entry skills
  • Microsoft Office expertise
  • Healthcare system knowledge
  • Interpersonal skills
  • Medical terminology expertise
  • Veterans' records management
  • Multitasking proficiency
  • Policy comprehension
  • HIPAA compliance

Timeline

Clinic Intake Specialist

Maximus VES
01.2024 - Current

CEO

Superior Specialized Staffing Services, LLC
07.2016 - Current

Quality Adherence Performance Facilitator

Superior Specialized Staffing Services, LLC
07.2016 - 08.2020

Master’s Degree - Human Resource Management

Keller Graduate of Management School

Bachelors of Science Degree - Business Administration, Business Information Systems

DeVry University
Aleshia Jefferson