Aleshia L. Ligon
Conway
Summary
Skilled Limited Permit X-Ray Technician with hands-on experience in performing different types of diagnostic imaging procedures. Strong knowledge of radiation safety and protection standards, coupled with adeptness at patient positioning and care. Demonstrated ability in maintaining equipment, managing patient records, and working collaboratively within diverse healthcare teams for optimal patient outcomes. Made significant contributions to previous workplaces by streamlining workflow processes and improving patient satisfaction levels.
Patient-oriented professional with many years of experience in medical imaging. In-depth knowledge of latest radiology room systems, safety standards, and procedures. Organized and efficient individual recognized for assisting medical team in smooth daily functioning of facility.
Overview
20
20
years of professional experience
Work History
Limited Permit X-Ray Technician & Lab Technician
Hilman Family Medicine
Conway
01.2023 - 12.2024
- Executed X-rays and blood draws efficiently, contributing to effective patient care and diagnosis.
- Performed X-ray imaging procedures for patient diagnosis and treatment.
- Maintained equipment quality through regular inspections and maintenance.
- Ensured patient safety by following radiation protection protocols diligently.
- Educated patients on procedures to ease anxiety and improve cooperation.
- Documented patient information and imaging results in electronic records accurately.
- Trained new technicians on best practices for X-ray procedures and safety standards.
- Operated digital image capture systems, computed radiography systems, film processors, and other related equipment.
- Demonstrated knowledge of anatomy and physiology when positioning patients for studies.
- Developed strong relationships with referring physicians through effective communication and customer service skills.
- Adhered strictly to departmental policies and procedures governing radiation protection and safety practices.
- Collaborated with physicians, nurses, technologists, and other healthcare personnel regarding patient care plans and treatments.
Senior Sales and Catering Manager
Hilton Garden Inn – West Little Rock
Little Rock
01.2022 - 01.2023
- Managed catering events from planning to execution at a premier hotel.
- Coordinated with clients to customize menu options and service styles.
- Oversaw staff training to ensure high-quality service delivery.
- Developed strong vendor relationships for supplies and equipment needs.
- Implemented inventory management systems for efficient resource allocation.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Monitored event logistics to guarantee seamless operation on-site.
- Enhanced customer satisfaction through attentive service and feedback collection.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Supervised servers during catered events to ensure high standards of service were met.
- Managed inventory levels of food supplies required for upcoming catered events.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Organized staff scheduling and trained new employees on food safety practices.
Independent Hospitality Consultant
Favored Hospitality & Special Events
Conway
01.2018 - 12.2022
- Company Overview: Hospitality
- Engage in hotel RevMax conference call and manage AR accounts
- Improve Night Audit packet procedures
- Provide training on the following systems: OnQ, Delphi, Sabr, Galaxy, Fosse, MARSHA, TLPe Revenue Management System, and Meeting Matrix / Social Tables
- Hospitality
Sales and Catering Manager
Hilton Garden Inn
Little Rock
01.2016 - 12.2018
- Company Overview: Hospitality
- Developed Sales Strategies to meet and exceed established Revenue and Room night goals. Determined Rates and Negotiated Contracts.
- Traveled primarily outside the hotel to initiate New Sales, Solicit Leads, Held Conference and made Sales Proposals and Presentations.
- Prospecting- Researched Business Journals, Book of Lists, Newspapers, Websites (CVB, Chamber, Google search Competition phone numbers, etc.), Sent out daily event schedules via Delphi). Prepared meeting space for correct signage, checked arrivals daily and prepared for VIP and Welcome / Thank You notes. Updated all hotel sites, Facebook, LinkedIn, Twitter, Yelp, Pinterest, Google Plus etc.
- Participated in formulating selling strategies and rate structures. Ensured all inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services were responded to in a timely manner.
- Banquet/Meetings-Responsible for all GTD's and BEO’s on all Group/Functions. Liaison to F&B department lead for all last-minute updates.
- Set up all Group Blocks in the system, prepared and administered Group Functions and Catering Contracts. Processed rooming list, All Banquet Event Orders and Banquet Checks. Took All Lead Inquiries/Qualify Business.
- F&B Meetings-Responsible to collect, prepare, and distribute BEO’s and Group Resumes in a timely manner in preparation for weekly meetings conducted. Ensured all billing of Groups and Events were processed according to guidelines.
- Arranged and scheduled guest tours and tastings.
- Hospitality
Front Office Manager / Hilton Honors Champion
Embassy Suites by Hilton
Little Rock
01.2015 - 12.2016
- Company Overview: Hospitality
- Manger on Duty (MOD) 4-5 days a week; assisting with New Hire MOD training for Managers/Assistants.
- Recruit, hire, train and retain associates for all supervised departments.
- Coordinate schedules, payroll and expenses to meet or fall below budget.
- Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Receive departmental related guest complaints and ensure corrective action is taken.
- Ensure guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
- Ensure all accounting transaction and cash handling procedures are in compliance.
- Develop short and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Actively participate in the preparation of the annual hotel budget.
- Create and produce Credenza report- detailing the usage of hotel snacks for 8th floor premium suites.
- Actively participate in monthly Front Office Webinars with Hilton.
- Hospitality
Guest Services Representative (GSR)
Hilton Garden Inn
Conway
01.2014 - 12.2015
- Company Overview: Hospitality
- Maintain high-quality customer services offered to guests in areas of making reservations for stay.
- Greet and check guests in upon arrival to the hotel.
- Answer telephone and perform a front office check list daily.
- Work closely with all departments to ensure guest needs were taken care of.
- Check guest out at time of departure while ensuring guest had an excellent stay.
- Successfully preformed all duties assigned by FOM.
- Hospitality
Guest Services Lead / Sales Assistant
DoubleTree Suites by Hilton
Bentonville
01.2013 - 12.2014
- Company Overview: Hospitality
- Develop and implement strategies for front office, bellstand, parking, concierges, etc. that support achievement of the hotel’s goals.
- Plan and coordinate hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
- Develop and implement strategies and practices which support employee engagement. CARE Committee Leader.
- Schedule employees based on volume, demand patterns and scheduled group travel arrangements.
- Participate in formulating selling strategies and rate structures.
- Respond to inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
- Travel primarily outside the hotel to initiate new sales, solicit leads, held conferences and made sales proposals and presentations.
- Determine rates and negotiate contracts.
- Develop sales strategies to meet or exceed established revenue and room night goals.
- Manger on duty 3 shifts a week.
- Hospitality
X-ray-Laboratory Technician
Ross- Dobbs Clinic
Conway
01.2005 - 12.2012
- Conducted laboratory tests and procedures following strict safety protocols.
- Prepared and analyzed samples using advanced laboratory equipment and techniques.
- Maintained accurate records of tests, results, and laboratory activities in compliance with regulations.
- Collaborated with healthcare professionals to ensure timely diagnosis and patient care.
- Trained new staff on laboratory procedures, safety practices, and equipment usage.
- Troubleshot equipment malfunctions to minimize downtime and maintain workflow efficiency.
- Followed quality control measures to uphold the integrity of test results consistently.
- Ensured proper sterilization and maintenance of lab instruments for optimal performance.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
- Assisted and instructed other laboratory technicians.
- Operated X-ray and laboratory equipment to conduct diagnostic tests, ensuring accurate results.
Education
Hilton University
University of Central Arkansas
University of Arkansas at Little Rock
University of Arkansas Medical Sciences
Baptist School of Nursing and Allied Health
Skills
- X-ray procedures
- Patient safety
- Equipment maintenance
- Digital imaging
- Anatomy knowledge
- Electronic documentation
- Patient education
- Collaboration
- Customer service
- Team training
- Quality control
- Record management
- Attention to detail
- Effective communication
- Problem solving
- Digital radiography
- Anatomy
- Bone densitometry
- Ultrasound assistance
- Patient care
- Image evaluation
- Breast imaging
Professional Accomplishments
- Obtained the following certifications within 60-days employment in Sales role: Certified Meeting Professional (CMP); Certified Revenue Management Executive (CRME), and Certified Hospitality Sales Executive (CHSE)
- Promoted to Front Office Manager within in two months of employment with Embassy
- Successfully completed Front Office Academy in Orlando, Florida
- Selected to be Hilton Honor’s Champion for Embassy
- Small Business Owner
Timeline
Limited Permit X-Ray Technician & Lab Technician
Hilman Family Medicine
01.2023 - 12.2024
Senior Sales and Catering Manager
Hilton Garden Inn – West Little Rock
01.2022 - 01.2023
Independent Hospitality Consultant
Favored Hospitality & Special Events
01.2018 - 12.2022
Sales and Catering Manager
Hilton Garden Inn
01.2016 - 12.2018
Front Office Manager / Hilton Honors Champion
Embassy Suites by Hilton
01.2015 - 12.2016
Guest Services Representative (GSR)
Hilton Garden Inn
01.2014 - 12.2015
Guest Services Lead / Sales Assistant
DoubleTree Suites by Hilton
01.2013 - 12.2014
X-ray-Laboratory Technician
Ross- Dobbs Clinic
01.2005 - 12.2012
Hilton University
University of Central Arkansas
University of Arkansas at Little Rock
University of Arkansas Medical Sciences
Baptist School of Nursing and Allied Health