Aleshia Mclean
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Revenue Specialist/Medical Collections Specialist
Hollis Cobb Associates
Duluth, GA
08/15/19 - 03.2024
- Researched customer accounts for accuracy in billing information.
- Provided support for customers regarding billing inquiries, pricing issues, and payment plans.
- Maintained up-to-date records on billing activities including adjustments, refunds, credits.
- Recommended offer acceptances and installment payment plans.
- Set up and monitored payment plans and processed payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Medical Collection Agent
Affiliate Asset Solutions
Peachtree Corners, GA
04.2019 - 07.2019
- Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
- Analyzed customer creditworthiness and determined appropriate action for collection efforts.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Utilized skip tracing techniques when necessary in order to locate customers who had moved without providing updated contact information.
- Identified opportunities for process improvement within the department based on current trends or changes in regulations.
- Met demands of busy collections group by performing high volume of daily calls.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Customer Service/Sales Associate
Pandora Jewelry
New York, NY
10.2015 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Transit Tech
Brooklyn, NYSkills
- Account Monitoring
- Professional telephone demeanor
- Collections Management
- Revenue Forecasting
- Professional Demeanor
- Adaptability and Flexibility
References
References available upon request.
Timeline
Medical Collection Agent
Affiliate Asset Solutions
04.2019 - 07.2019
Customer Service/Sales Associate
Pandora Jewelry
10.2015 - 08.2018
Revenue Specialist/Medical Collections Specialist
Hollis Cobb Associates
08/15/19 - 03.2024
High School Diploma -
Transit Tech