Aleshia Nail
Amarillo
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Aswell as hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
19
19
years of professional experience
1999
1999
years of post-secondary education
Work History
Cashier & salesperson
Sutherland home base
Amarillo
12.2023 - 05.2025
- Processed customer transactions accurately at point of sale, ensuring efficient service.
- Maintained organized promotional merchandise displays to enhance customer engagement.
- Assisted in inventory control support by tracking stock levels and reporting discrepancies.
- Collaborated with team members to streamline checkout processes and improve customer satisfaction.
- Trained new cashiers on cash handling procedures and point of sale operations.
- Handled customer inquiries and resolved issues promptly to ensure a positive shopping experience.
- Monitored cash drawer balances and reconciled discrepancies at the end of shifts.
- Conducted sales reporting analysis to identify trends and improve service delivery.
- Ensured compliance with all cash handling procedures to minimize errors.
- Provided assistance in promoting special offers to boost sales and customer interest.
- Processed returns and exchanges according to store policies, maintaining customer trust.
- Engaged with customers to provide personalized service and enhance their shopping experience.
- Assisted in managing customer flow during peak hours to reduce wait times.
- Maintained cleanliness and organization of the checkout area to ensure a welcoming environment.
- Supported team efforts in achieving sales goals through effective customer engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Owner/Operator/Housekeeper
Self Employed Services
Amarillo
12.2012 - 06.2024
- All general housekeeping needs
- Laundry
- Clean all appliances
- All dusting & sweeping
- Established strong relationships with local suppliers to ensure quality service delivery.
Server Manager
Texas Firehouse sports bar & grill
Amarillo
10.2010 - 09.2023
- Serving food
- Keeping guests happy
- Meeting all needs in a timely manner
- Soling guest complaints & problems
- Solid team member
- Trained and mentored new servers to enhance service quality and efficiency.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented new service protocols that improved workflow and reduced wait times.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Monitored server performance to identify areas for improvement and training needs.
- Conducted regular inventory checks to maintain supply levels and minimize waste.
- Facilitated team meetings to discuss service strategies and enhance communication.
- Developed training materials to standardize service procedures for new hires.
- Managed customer reservations to optimize seating arrangements and reduce wait times.
- Evaluated server performance through customer feedback and implemented necessary changes.
- Ensured compliance with health and safety regulations in all service areas.
- Streamlined communication processes between front-of-house and back-of-house staff.
- Executed promotional events to increase customer engagement and sales.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collected cash sales from employees to properly tip each server after shift.
- Verified and confirmed staff schedules to properly cover shifts.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
Server
Applebee's Grill + Bar
Amarillo
05.2006 - 10.2010
- Cashier
- Hosting
- Meeting needs of all customers
- Delivered friendly and efficient service to enhance customer dining experiences.
- Responded promptly to customer inquiries and concerns to ensure satisfaction.
- Collaborated with kitchen staff to coordinate timely order delivery.
- Assisted in training new staff on company policies and service standards.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Catered to dietary restrictions and preferences to enhance customer satisfaction.
- Managed cash handling procedures in compliance with company guidelines.
- Executed opening and closing duties to prepare restaurant for operation.
- Participated in team meetings to discuss service improvements and strategies.
- Provided recommendations on menu items to enhance customer satisfaction.
- Resolved customer complaints effectively to maintain positive dining environment.
- Monitored inventory levels and assisted in stock replenishment as needed.
- Ensured compliance with health and safety regulations during service.
Education
High School Equivalency Diploma
Amarillo, TXSkills
- Cash handling
- Point of sale operation
- Inventory management
- Customer engagement
- Team work
- Customer services
- Multi-line phone services
- Sales
- Cleanliness maintenance
- Drink serving
- Account management
- Retail sales
- POS systems
- Proper food, storage
- Communication skills
- Beverage refills
- Sanitizing surfaces
- Credit card payment processing
- Cold calling
- Upsell
- Cash handling
- Computer skills
- Cross-contamination prevent
- Customer inquiry handling
- Food date marking
Timeline
Cashier & salesperson
Sutherland home base
12.2023 - 05.2025
Owner/Operator/Housekeeper
Self Employed Services
12.2012 - 06.2024
Server Manager
Texas Firehouse sports bar & grill
10.2010 - 09.2023
Server
Applebee's Grill + Bar
05.2006 - 10.2010
High School Equivalency Diploma