Aleshia Todd
Atlanta,GA
Overview
25
25
years of professional experience
Work History
Executive Housekeeper
Holiday Inn Express Hotel Suites
05.2024 - 12.2025
- Supervised daily operations of housekeeping department, ensuring cleanliness and guest satisfaction.
- Developed training programs for new staff, enhancing team efficiency and service quality.
- Implemented inventory management system, optimizing supply usage and reducing costs.
- Conducted regular inspections of guest rooms and common areas to maintain high cleanliness standards.
- Collaborated with front desk to address guest concerns promptly, improving overall experience ratings.
- Streamlined communication processes between housekeeping and maintenance departments for efficient issue resolution.
Online Grocery Associate
Walmart
05.2022 - 09.2024
- Processed online grocery orders accurately and efficiently to ensure timely fulfillment.
- Collaborated with team members to optimize inventory management and restocking procedures.
- Utilized scanning technology to track product availability and streamline order picking processes.
- Trained new associates on safety protocols and efficient order handling techniques.
- Developed strategies for improving order accuracy, resulting in enhanced customer satisfaction.
- Led initiatives to improve communication between online grocery department and other store areas.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Dispatcher/Delivery Driver
Amazon
04.2019 - 01.2022
- Coordinated timely dispatch of packages to ensure efficient delivery routes.
- Monitored real-time tracking systems to optimize fleet performance and minimize delays.
- Trained new dispatch team members on software tools and operational protocols.
- Analyzed dispatch data to identify trends and recommend adjustments for increased efficiency.
Assistant Store Manager
Family Dollar
09.2017 - 04.2019
- Customer Service, shift scheduler, quality control, inventory maintenance, open/closed store, bank deposits, and trainer.
Housekeeper
Sheraton Gateway Hotel
05.2010 - 09.2017
- Customer service, cleaned rooms, replenished hotel amenities in the rooms, requested maintenance orders, assisted on special events, managed inventory for cleaning supplies, and scheduled room cleaning.
Front End Supervisor/Lead Cashier
Kroger
06.2001 - 11.2010
- Customer service, balanced cashier register, trained cashiers, cashier scheduler, prepared bank deposits, maintained inventory log, daily housekeeping where applicable, and assisted stockers.
Education
High School - General Education
North Clayton High School
05.1999
Skills
- Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive work environment by fostering open communication
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed problem-solving strategies to identify and resolve operational challenges
- Collaborated effectively with team members to achieve common goals
HOBBIES
Community Service, Mentoring, Cleaning Services
Timeline
Executive Housekeeper
Holiday Inn Express Hotel Suites
05.2024 - 12.2025
Online Grocery Associate
Walmart
05.2022 - 09.2024
Dispatcher/Delivery Driver
Amazon
04.2019 - 01.2022
Assistant Store Manager
Family Dollar
09.2017 - 04.2019
Housekeeper
Sheraton Gateway Hotel
05.2010 - 09.2017
Front End Supervisor/Lead Cashier
Kroger
06.2001 - 11.2010
High School - General Education
North Clayton High School