Aleshka Ortiz
Orlando,FL
Summary
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
6
6
years of professional experience
Work History
Disability Resource Navigator
Easter Seals
Orlando, FL
12.2021 - Current
- Coordinate and collaborate with Orange County's Neighborhood Centers for Families, as well as local community programs, child care centers and schools, to obtain referrals for children and their families in need of guidance and support to obtain evaluations and/or essential services
- Responsible for documenting referrals received, scheduling and conducting intake meetings with families
- Screen children, for any delays in critically important areas of development, fine and gross motor, language, social, emotional, and intellectual
- Maintained regular contact with clients by calling and visiting clients' homes.
- Facilitate and host, on behalf of Easterseals Florida, community education activities on topics such as understanding an IEP, social skill development, self-advocacy, iBudge Medwaiver, and positive discipline
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Conduct client satisfaction survey to help determine if the family's concerns have been addressed and to capture families' voices
- Successfully integrate and participate in community events and committee membership within the sector and with key countywide partners as determined with the Program Coordinator and/or AVP
- Work towards effective solutions to barriers such as transportation, rural isolation, literacy, childcare needs, housing solutions.
- Provide monthly group workshops to families within the assigned sector on relevant topics such as social development, understating IEP and 504 plans, self-advocacy, and reach at least 120 families during the grant year
- Support other navigators in achieving their sector goals.
- Work closely with team and Program Coordinator to ensure the best-rounded, team approach grows within the program and within Easterseals
- Provide shadow experience to new navigators
- Create program flyers and market the program to generate new referrals.
Targeted Case Manager/ Screener
Chrysalis Health
Orlando, FL
06.2021 - 02.2022
- Work with severely emotionally disturbed children with severe and persistent mental health disorders
- Coordinate and pre-screened clients to ensure they met agency criteria
- Assess client needs in their environment and link to appropriate resources
- Work with client to formulate and execute individualized service plans
- Monitor delivery of services on a continuous basis
- Complete Medicaid billing and documentation within the required timeframe
- Complete chart audits to ensure compliance and quality of services provided
- Complete annual required trainings
Talent Acquisition Specialist/ Social Media Specialist
Chrysalis Health
Orlando, FL
09.2019 - 06.2021
- Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
- Created social media initiatives for new employee search strategies
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
- Conducted telephone and onsite exit interviews for all employees
- Sourced and developed sourcing leads to increase recruiting base
- Oversaw job fairs to bring in local talent for long-term and seasonal positions
- Explained human resources policies and procedures to all employees
- Reviewed employment applications and background check reports to facilitate hiring process
- Created content and monitored social media interaction
- Planned and developed company's overall social media strategy in order to support and improve online presence and the overall digital marketing efforts.
Fire Emergency Communication Specialist I
City Of Orlando
Orlando, FL
01.2019 - 07.2019
- Handled incoming telephone contacts with multiple people who were under stressful situations and in need of assistance right away, was able to determine needs and make appropriate determination on who best to help
- Worked with online data base and documented work and information into it
- Handled many cases daily, providing information and treatment recommendations to public, hospital staff and US
Mental Health Coordinator/Medical Records Clerk
Angels for Kids On Call
Orlando, FL
01.2017 - 01.2018
- Interacted with clients/patients on a daily basis, observed and reported in regards to mental health symptoms and behaviors
- Performed Control Quality Insurance (CQI) functions, and report directly to psychologist in regards to agency activities, in regards to incident reporting, intakes, discharges, treatment plans, and BA support all while complying with HIPAA and other state and federal regulations
- Contacted clients, pre-screened clients to ensure they met agency criteria and set appointments for sessions and assessments
- Completed daily handling of confidential information through multi-departmental agency, both new clients and old
- Verified insurance, completed authorization requests to Medicaid and completed all necessary documentation to ensure agency was reimbursed for work
- Assisted Provider with verification of hours worked of agency employees
- Reviewed, approved and Rejected/ returned for corrections employee's timesheets so that agency was maintaining accurate records of hours worked
- Assisted with Human Resource department when needed: Support and transitioning new team members into their roles
- Helped train new team members on the appropriate way to complete daily service notes
- Provided feedback to Director and employee to improve on their performance.
Child And Youth Program Assistant
Child Development Center
Eglin AFB, FL
01.2016 - 01.2017
- Supervised a class of children (some of whom had mental health, some did not)
- Worked with variety of youth on different day, ages 6-18
- Utilized strong organizational skills in planning, coordinating and conducting activities on a daily basis with the clientele (children)
- Developed, Implemented, and orchestrated activities and special events that would cater to the client's needs (behavioral, cognitive, emotional) needs of youth
- On weekly basis had sessions with the caregivers/parents in regards to the youth(s)' needs, activities, positive developments and issues
- Through interaction with the youth completed assessments on their strengths, needs, issues and developed plans to assist with proactively identifying issues
- Those with emotional or physical development needs, worked with parents and supervisors to develop plans to address concerns in ongoing, and appropriate basis
- Utilized documentation skills to notate the client's activities and vital information such as medications and other client specific details.
Education
Bachelor's Degree - Human Development and Family Studies
American Military University
04.2019
Associate's Degree - Early Childhood Education
Fayetteville Technical Community College
05.2014
Skills
- Case Management
- Case Documentation
- Case Needs Assessment
- Program development and management
- Patient and family advocacy
- Time management
- Critical thinking
- Zoom/ Telehealth Services
- Flexible and Adaptable
- Microsoft Office and Microsoft Outlook
- Excellent writing and communication skills
- Knowledge of HIPAA medical privacy regulations and practices
Timeline
Disability Resource Navigator
Easter Seals
12.2021 - Current
Targeted Case Manager/ Screener
Chrysalis Health
06.2021 - 02.2022
Talent Acquisition Specialist/ Social Media Specialist
Chrysalis Health
09.2019 - 06.2021
Fire Emergency Communication Specialist I
City Of Orlando
01.2019 - 07.2019
Mental Health Coordinator/Medical Records Clerk
Angels for Kids On Call
01.2017 - 01.2018
Child And Youth Program Assistant
Child Development Center
01.2016 - 01.2017
Bachelor's Degree - Human Development and Family Studies
American Military University
Associate's Degree - Early Childhood Education
Fayetteville Technical Community College