Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alesia Alban

Brooklyn,NY

Summary

At Phillipe Chow, I excelled as a Restaurant Host, mastering reservation handling and enhancing guest experiences through effective table management and personal grooming. Demonstrated proficiency in using reservation software, significantly improving dining room efficiency. My adeptness at greeting guests and managing seating arrangements underscores my commitment to service excellence and operational success.

Overview

1
1
year of professional experience

Work History

Host

Socarrat
New York, NY
01.2025 - Current
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Provided excellent customer service by anticipating customer needs.
  • Maintained calm demeanor during high-volume periods and special events.

Stock Room Associate

Herno
New York, NY
11.2024 - Current
  • Prepared items for shipping, including picking, packing, and labeling.
  • Organized merchandise and stockroom shelves to ensure a neat and orderly display.
  • Recommended, selected and located merchandise based on customer desires.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.

Restaurant Host

Phillipe Chow
New York, NY
09.2024 - 01.2025
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assigned patrons to suitable tables according to server rotation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Answered phones promptly to record and confirm reservations.

Education

High School Diploma -

Paul Dirac
Ecuador
07-2024

Skills

  • Reservation handling
  • Greeting guests
  • Personal grooming
  • Table management

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Host

Socarrat
01.2025 - Current

Stock Room Associate

Herno
11.2024 - Current

Restaurant Host

Phillipe Chow
09.2024 - 01.2025

High School Diploma -

Paul Dirac

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Alesia Alban