Alesia Brown

• Participated in conferences related to industry trends or organizational developments.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Directed and supervised team of 15 employees in daily operations.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Monitored employee productivity to provide constructive feedback and coaching.
• Responded to customer questions regarding products, prices and availability.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Organized client meetings to provide project updates.
• Analyzed customer feedback to identify areas for improvement.

• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints promptly and efficiently.

My role as a Customer Service Representative was taking inbound and calls for customers as well as appointment setting for different businesses as well as resolving issues that may arise.

• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints promptly and efficiently.
• Maintained a high level of professionalism when dealing with difficult customers.
• Conducted regular follow-up calls with customers after resolving their issues.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.